Customer Success and Product Management Co-op Student/Intern at Hypercare

Background

Hypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device - all designed to help seamlessly improve workflow efficiencies, reduce medical errors, and positively impact patient outcomes.

Founded in 2016, Hypercare has seen rapid growth and is currently being used by over 100 North American healthcare organizations including some of the largest healthcare systems in Canada.

Job Overview

Hypercare is seeking a motivated and detail-oriented Customer Success and Product Management Co-op Student/Intern to join our team in the exciting and rewarding world of healthcare technology. In this role, you will gain hands-on experience across customer support operations, product management, and real-world technology deployments across Ontario. The day-to-day work in this role will be primarily fully remote. There may be days where you will be required to travel to support on-site customer deployments across Ontario.

Key Activities And Responsibilities Include The Following

• Serve as part of our Tier 1 Support team for a portion of each week, responding to inbound customer inquiries via email, chat, and phone.
• Troubleshoot issues, gather diagnostics, and escalate to Tier 2 Support and engineering teams when needed.
• Participate in on-site customer deployments across Ontario (travel required on occasion).
• Support customer onboarding, documentation updates, and general enablement initiatives.
• Conduct user research, gather feedback, and help synthesize insights for the product team.
• Participate in product reviews, QA testing, and customer feedback loops.
• Collaborate cross-functionally with engineering, design, and customer success teams on product improvements.
  
  

What You'll Learn

• Hands-on experience in tech customer support, product operations, and field deployment.
• Exposure to real-world product management processes and decision-making.
• Opportunities to work directly with customers and see the impact of your work.
• Mentorship from our experienced Customer Success and Product Management leads.
  
  

Qualifications & What We're Looking For

• Excited to work at a start-up and ability to work independently.
• Currently enrolled in a Business, Healthcare, Computer Science, or related program, as a full-time student.
• Comfortable learning new tools and picking up technical concepts quickly.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Able to travel across Ontario for on-site support (driver’s license an asset).
• Excellent communication and teamwork abilities.
• Previous experience in customer support, tech environments, or product work is an asset but not required.
  
  

Compensation & Internship Period

• Base salary: $3,000 monthly
• Placement Dates: January 5, 2026 to April 24, 2026
• Successful candidate must be able to start by January 5, 2026