Shift Supervisor at City of St. Catharines

Join us to shape the future of St. Catharines!

At the City of St. Catharines, we are committed to realizing the vision outlined in Strategic Plan . Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring—not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

Here is what you can count on when you work with us:

• Great People: Work with a supportive team and leadership focused on your success.
• Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
• Training & Development: Access training and development funds to support your professional growth.
• Competitive Pay: Receive competitive pay from a certified Ontario Living Wage Employer.
• Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions.
• Balance & Benefits: Experience flexibility through our hybrid work environment, plus health, dental, and vision benefits (available to eligible employees).
  
  

Job Details

Job ID: 2025-225

Pay Rate: $87,422 - $102,274

Hours: 40 Hours per week

Schedule: Saturday, Sunday 11:00 to 23:00, Thursday and Friday 15:00 to 23:00

Location: St. Catharines, ON

Work Mode: In Person

Employee Group: Non-Union

Position Type Permanent, Full-time

Duration: Ongoing

Posting Close Date: Until Filled

About The Role

The Shift Supervisor, Municipal Operations will be responsible for responding to after-hour service calls and directing staff required for emergency repairs and/or other operational activities that extend beyond the regular weekday work hours and on weekends. The Supervisor will routinely oversee up to 7 staff and periodically, in the case of winter operations, as many as 21staff.

The Shift Supervisor will work collaboratively with the individual Unit Supervisors to ensure continuity in operation of roads, wastewater collection, water distribution and passive parks. The Shift Supervisor will also guide and direct Temporary Supervisors assisting in larger after-hour operations.

The Shift Supervisor, will be expected to obtain and then, maintain provincial designation as a Certified Roads Supervisor (CRS-I) and/or as a Certified Engineering Technician (C.Tech).

What You'll Be Doing

Responds to reports of problems and/or requests for services beyond regular working hours including:

• Inspecting reports of problems and/or failure of municipal road, wastewater, water and parks infrastructure; assesses cause of problem and determines required course of action
• Takes immediate action to mitigate safety risk to the public and/or damage to infrastructure systems
• Issues Call Outs and/or dispatches On Duty staff as required to attend scoped emergencies such as: routine watermain breaks, sewer lateral blockages, damaged/missing traffic signs, hazardous debris clean up on roads, blocked drainage inlets, routine environmental spills
• Escalates large scale and/or non-routine problems to the appropriate Manager or, in the case of Water Distribution or Wastewater Collection system, to the designated “Overall Responsible Operator”
  
  

Oversees Planned And/or Anticipated After Hour Operations Including

• Implements planned road closures and traffic diversions for special events
• Monitors pre-planned watermain and sewer repair and maintenance activities that occur/extend beyond the normal workday
• In winter season, monitors and assesses roadway conditions and deploys staff and equipment resources to affect ice and/or snow mitigation is accordance with city Service Level Standards
• When assuming oversight of non-routine works, consults with primary Unit Supervisor to understand specific operational measures that must be followed
  
  

Maintains a Safe Workplace By

• Ensuring that assigned staff are provided with and use the appropriate equipment, material, and/or procedures required to safely perform assigned duties.
• Monitors work activities performed by staff and/or contractors to ensure core safety measures are followed specifically: Traffic Safety, Confined Space Entry, Trench Protection, Fall Arrest and PPE)
• Intervenes and/or escalates as necessary to ensure a safe work environment is restored.
• Uses appropriate situational awareness and authority to determine and take corrective action when city staff are found contravening compliance with the health and safety, policies or procedures
  
  

Ensures Appropriate Use Of City Resources By

• Issuing overtime call-outs in accordance with city practices and Service Level Standards
• Assigning personnel and equipment
• Authorizing timesheets
• Reviewing Work Order documentation for completeness and accuracy
  
  

Demonstrates And Maintains Proactive Communications By

• Speaking with public to determine the nature and urgency of the service request and advising as to appropriate follow up
• Briefing staff on the objectives and requirements of an after-hour call out
• Supporting and promoting a respectful workplace as per the City’s Code of Conduct Policy
  
  

Maintains And Develops Competency Related To Infrastructure Operations By

• Attending industry sector courses, workshops, conferences to keep abreast of new maintenance technologies, repair techniques, materials, etc.
• Participating in the development and implementation of corporate asset and maintenance management systems
  
  

What's Required:

• Completion of a two (2) year Community College Diploma in a directly related field such as Civil or Construction Technology
• A minimum of five (5) years relevant field experience in the construction, repair and maintenance of pavement, boulevard and traffic system infrastructure.
• Certified by the Association of Ontario Road Supervisors; CRS-I or higher, and/or
• Certified by the Ontario Association of Engineering Technicians & Technologists; C.Tech or higher
• The Supervisor must be available to work rotating 12 hour shifts, 7 days a week
• Able to prioritize and respond to competing demands
• Ability to deal with conflict
• Interpersonal skills; able to maintain effective working relationships
• Attention to details
• A demonstrated commitment to enhancing a safety culture through effective management with the goal of achieving a healthy and safe operation.
• Proven completion of Ministry of Labour Supervisor Health and Safety Awareness training.
• Basic technical knowledge of:
• materials, techniques and practices for roadway maintenance and construction
• components and function of water distribution systems
• components and function wastewater/sewer systems
• Familiar with:
• Occupational Health and Safety Act and Construction Regulation
• Traffic Safety Plans/Book 7
• Trench Safety
• Confined Space Entry
• Fall Arrest
• Hydro & Gas Utility Hazards
• Municipal Works Department Standard Operating Procedures
• CUPE Collective Agreements
• City Purchasing and Procurement Policies
• City Code of Conduct
• Capable of:
• Using Microsoft Word, Excel & Outlook
• Read and interpret maps and construction drawings
• Writing skills: able to prepare concise incident summaries and work reports
• Effective oral communication skills
  

Other Requirements

Other Position Requirements include: Class G Driver’s Licence

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at [email protected].

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.