Technical Customer Support - (Contract) at Henry Schein One

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

Summary

Location: On-site at our Surrey office near Guildford Mall
Pay Rate: $17–$20 per hour
Contract Period: December 15 to January 15 (4-weeks)

Shifts: 8-hour shifts starting between 5–8 a.m. PST

About the Role

We’re looking for a Technical Customer Support who is ready to jump in, build capability fast, and deliver a strong customer experience during our busy season. In this role, you’ll handle incoming customer calls, troubleshoot issues, and guide users through solutions for our software platform.

Please note, this role is fully on-site at our Surrey office

• Handle incoming customer calls with speed, clarity, and a focus on creating positive experiences
• Use guided troubleshooting to identify core issues and uncover root causes
• Provide clear, timely solutions to customer requests
• Maintain ownership of open cases and ensure customers stay informed
• Log all call details, actions, and outcomes in our system
• Support special projects and jump in where needed as we scale up operations

• 1+ year of experience in customer support, technical support, or a call-center environment
• Strong computer literacy and comfort with learning new tools
• A service-driven mindset and the ability to navigate complex customer questions
• High attention to detail and the ability to stay focused under time pressure
• Excellent spoken communication skills in English
• Reliability, accuracy, and the ability to handle sensitive information appropriately

Our Recruiting Process

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

• Intro/screening call with our Recruitment Team

• Short online behavioral and cognitive assessment via the Predictive Index

• Interview with Hiring Manager

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.