Customer Service Person at FortisBC

Branch: Electric
Affiliation: IBEW
Employment Status: Full-Time Temporary
Salary: $43.36 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Temp Duration: Approx. 4 Months
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The duties of a Customer Service Person are to provide services to the Company’s customers through the installation of meters and the investigation of customer complaints and inquiries. In discharging their responsibilities, Customer Service Person foster good relations between the Company and its customers.

Customer Service Persons report to staff Supervisors or their delegate.

Responsibilities

• Performs connects and disconnects on single-phase, self-contained types of meters and metering installations only.
• Exchanges self-contained meters for test, re-tests, or repair; performs cleaning, handling, shipping and receiving of meters and metering equipment.
• Uses basic electrical testing, indicating and recording instruments to analyze customer problems; interprets results and informs the Supervisor on the results.
• Directly investigates customer complaints; reports results and suggests solutions to the Supervisor.
• Maintains customer service records and metering installation records.
• Provides training to Meter Readers and other employees in customer service matters.
• Perform duties normally carried out by a lower classification employee.

Requirements

• General knowledge in electricity, electrical distribution systems, customer metering equipment, installations and facilities.
• Working knowledge and the application of basic electrical testing, measuring, indicating and recording instruments.
• Good knowledge of the Company’s electrical rate structure, rules, regulations and policy.
• Possesses the qualifications for the Meter Reader classification.

Additional Information

• Additional responsibilities for the position are:
  • Reading of radio off meters
• On-Call requirements: This role has on-call requirements based on operational needs.
• Overtime requirements: This role has overtime requirements based on operational needs.
• Travel requirements: This role may have travel requirements based on operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.