Advocacy & Outreach Supervisor at YWCA Banff

YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and their community in support of our vision of a thriving, equitable society.

The primary role of the Community Programs Supervisor is to support the community programs team in delivering day-to-day client and community services. This role provides leadership to the team including scheduling, staff orientation/training, case consultation, and case load management.   This role also provides back-up front-line support as needed.

Duties And Responsibilities

Specific responsibilities include but are not limited to:

Supervisory  

• Support all frontline staff with training, ongoing communication, debriefing and decision-making.
• Support the team to engage in community development and community program delivery as well as case management.  
• In the absence of the Residential Programs Supervisor, provide back-up support to that team.
• Contribute to a positive and supportive workplace environment at YWCA Banff.
• Set and manage Advocacy and Outreach Counsellors schedules (time off requests, timesheets, and daily schedule), may include after hours on-call schedule.
• Work collaboratively with YWCA Banff teams to drive the overall success of the organization.
• Develop and maintain working relationships with community agencies and professionals in the Bow Valley.
• Review and recommend to the Manager of Programs improvements to agency policies and procedures to support and optimize outcomes.
• Work closely with the Supervisor of Residential Programs to review and update necessary forms, workflow, and staff training documents as needed.
• Participate in YWCA Banff Programs and Services team working groups, as requested.
• Regularly review documentation/data entry to ensure accuracy and consistency of data collection.
• Adhere to department guidelines, policies, and procedures as well as strict privacy and confidentiality agreements. 
• Support Programs Manager with training, performance and on-going development of team.  
• Support Programs Manager with evaluation, and reporting. 
• Attend Manager’s meetings, as requested  
• Other duties as identified by Programs Manager  
• Act as Programs Manager, as requested  
  
  

Front-line  

• Provide emotional support, referrals, and systems navigation for Bow Valley residents who have experienced domestic/sexual violence and/or precarious housing/homelessness or accessing Affordable Housing.  
• Support client crisis and answer the crisis line, as required
• Stay knowledgeable and informed of all relevant resources within or outside the Bow Valley
• Complete necessary documentation and data collection for Residential Programs 
• Participate in on-call, when required
  
  

The ideal candidate offers:  

Approach 

• Provide services based on an understanding of the gendered nature of domestic and sexual violence  
• Deliver services within a feminist and/or anti-oppressive framework and a survivor-centered, trauma-informed approach 
• Demonstrate empathy, compassion, and non-judgment with clients, colleagues and community stakeholders
• Demonstrate self-reflection and an openness to learning, development and growth  
• Treat everyone with respect and with a focus on choice and empowerment  
• Actively seek out and engage in professional development to maintain best practice and optimize client outcomes
  
  

Working at YWCA Banff

The Community Programs Supervisor is a full time, year-round position.

YWCA Banff offers a competitive benefits and compensation package and encourages training and personal development for all employees.

We are an equal opportunity employer. Our organization cultivates a diverse, inclusive environment in line with our commitment to building a thriving, equitable society for everyone.