Supervisor, Business Performance and Analytics at City of Edmonton

Job Number: 53962

Are you a strategic leader with a passion for data analytics, performance measurement and management, and drawing insights from data to support business outcomes? We are seeking a dynamic and experienced Supervisor, Business Performance and Analytics to join our Section Extended Leadership Team. This is more than a management role—it's an opportunity to champion data-driven strategy and operational excellence across our Mobility Infrastructure Services section.

You will lead a technical and analytical team, harnessing the power of data to optimize service performance, enhance business outcomes, and ensure the meticulous management of critical assets, from our roads and active pathways to our bridges. If you thrive in a complex, integrated business environment, are passionate about continuous improvement, and are ready to lead a high-impact team, we want to hear from you.

What will you do?

• Team Leadership & Supervision: Supervise a diverse work group of analysts and technologists, exercising independent decision-making over people, finances, and operations, and overseeing recruitment
• Culture & Mentorship: Lead, establish, and exemplify the desired work group culture, providing leadership, guidance, and mentorship, and managing all aspects of staff performance and development
• Strategic Development: Actively participate in developing strategies for the Mobility Infrastructure Services section in alignment with corporate and departmental strategies (e.g. act as a subject matter expert and represent the section in their transition to SAP S/4Hana)
• Performance Measurement: Lead the development and implementation of performance measurement frameworks, dashboards, reports, and KPIs to rigorously assess service effectiveness and efficiency of Mobility Infrastructure Services activities
• In-Depth Analysis: Track and monitor KPIs, conduct in-depth analysis of performance data to identify trends, patterns, and opportunities for improvement, and lead root cause analysis
• Data-Driven Decision Making: Support strategic initiatives by providing data-driven insights, conducting scenario analysis, and predictive modeling to inform decision-making
• Data Management & Integrity: Oversee the collection, integration, and analysis of data from multiple systems (e.g., SAP, Peoplesoft, SDMS, COBS), ensuring data integrity, accuracy, and security through regular auditing and establishment of of SOPs
• Process Improvement: Identify opportunities and lead cross-functional teams to develop and implement process improvement and optimization initiatives. This includes developing and delivering technical information sessions to non-technical and leadership audiences.
• Financial Stewardship: Conduct variance reporting and analysis (labour, materials, and equipment) and support with financial corrections, accruals, and adjustments
• Cross-Functional Collaboration: Drive collaboration with cross-functional teams (e.g., operational managers, data engineers) and external partners to resolve issues and integrate best practices

Qualifications:

• Bachelor’s Degree or Diploma in Management, Commerce, Science, Planning, Engineering, or a related discipline
• Minimum 7 years progressively responsible technical experience in performance measurement, analytics, data management and monitoring, and visualization (including the development of performance management frameworks, dashboards, reports and KPIs)
• Minimum 5 years progressively responsible experience in a leadership role within a large, complex, unionized organization

Assets:

• Master’s Degree considered an asset
• PMP (Project Management Professional) or Change Management certification,
• Coursework/training in business performance, project management, financial management, public administration, change management, or leadership
• Strong knowledge of data visualization tools including Tableau or Data Studio
• Experience with SAP (preferably Plant Maintenance) and a good understanding of maintenance activities
• Experience working with financial auditing and controls

Skills required for success:

• Demonstrated skills in leading, building, and managing high-performing teams, including delegation, coaching, performance development, and conflict resolution
• Demonstrated attention to detail and proven planning and organizational skills to manage business plans and perform reporting, while meeting deadlines and working under pressure
• Highly analytical, data-storytelling, and problem-solving skills, and ability to transform complex data into meaningful reports utilizing data visualization tools like Tableau and Data Studio
• Proficient communication and interpersonal skills (including writing and presentation/public speaking) to interact with diverse partners, present insights and recommendations, and drive continuous improvement initiatives through collaborative efforts
• Proficiency in project management principles with exceptional planning, organizational, and supervisory abilities to effectively assign, monitor, and evaluate work/project plans, ensuring timeliness and quality
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Conditions of employment & work environment:

• Up to: 1 permanent full-time position
• Hours of work: 36.9 hours per week, Monday - Friday
• Salary: $105,668.31 - $132,083.940 (Annually)
• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)
• Valid Alberta Class 5 driver's license (or provincial equivalent)
• Applicants will be required to arrange their own transportation and where appropriate will be reimbursed in accordance with City of Edmonton policy. This may require the applicant to obtain business use auto insurance
• Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: AS/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: PT3 Posting Date: Dec 9, 2025 Closing Date: Dec 28, 2025 11:59:00 PM (MST) Number of Openings (up to): 1 - Permanent Full-time Union : Management Department: Parks and Roads Services Work Location(s): Central Maintenance Yard - Pavement Office, 10517 - 95 Street Edmonton T5H 2C2