Development Officer, Advancement Operations at Kids Help Phone

Department

Advancement

Reports to

Director, Advancement Operations and Annual Giving

Job type

Permanent, Hybrid 2-3 days per week

Posting period

2026-01-13

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud?

At Kids Help Phone Foundation, we inspire generosity and raise vital funds across Canada to support youth. Every contribution helps ensure young people have a safe, supportive place to express their feelings—anytime, anywhere. By joining our team, you’ll help scale access to support, advance equity, and drive innovation so youth can always Feel Out Loud and get trustworthy help for any issue, big or small. Together, we’re unlocking hope and making a tangible difference in the lives of young people coast to coast.

We’re seeking a permanent full-time team member, 2–3 days in office, to join the Kids Help Phone Foundation team and help give more young people’s feelings a place to go. Reporting to the Director, Advancement Operations and Annual Giving, the successful candidate will play a key role in supporting Advancement Operations by managing and optimizing donor data, systems, and reporting tools. You’ll ensure smooth operations and effective data management across multiple platforms.

This role calls for courage, collaboration, innovation, resilience, and trust—the same values that drive everything we do at Kids Help Phone Foundation. If you’re passionate about making a real impact for youth across Canada, explore this opportunity today!

The Responsibilities

• Manage and maintain donor and fundraising systems, including RE NXT, Raisin, and Mailchimp, ensuring data accuracy and consistency.
• Generate routine and ad-hoc reports using Power BI, RE NXT, and Excel to support decision-making and track fundraising progress.
• Prepare and clean data for communications, solicitations, and events.
• Troubleshoot system issues, manage user accounts, and support platform upkeep.
• Ensure compliance with privacy policies and donor restrictions when handling donor and gift data.
• Support process improvements, document procedures, and maintain efficient workflows.
• Assist internal teams with data requests and provide cross-departmental support.
• Share knowledge and best practices with team members, and support onboarding and training.
  
  

The Qualifications

• Post-secondary education in a related discipline (e.g., Fundraising Management) or equivalent work experience.
• 2–4 years of experience in database administration, preferably in a non-profit or fundraising environment.
• Experience with Raiser’s Edge and RE NXT or similar donor management platforms.
• Strong attention to detail and ability to maintain high standards of data accuracy and efficiency.
• Proficiency in MS 365, particularly Excel, for data management and reporting tasks.
• Ability to work collaboratively in a team environment and across departments.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities.
• Eagerness to learn and grow in the field of data management and fundraising operations.
  
  

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP Foundation and KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone Foundation inspires generosity and raises funds across Canada to deliver on Kids Help Phone (KHP)’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, dvancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhone.ca. Kids Help Phone and Kids Help Phone Foundation

Kids Help Phone Foundation

As part of this strategic initiative, we wanted to let you know that the role you have applied for will transition from Kids Help Phone to the founding team of the newly established KHP Foundation, effective January 1, 2026.

Should you be the successful candidate for this role, there will be no interruption in your employment service during this transition and your employment with the KHP Foundation will maintain your current compensation and benefits package

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g.Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan .

Accommodations

KHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation And Benefits

Salaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)
  
  

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form .

Message to agencies

KHP Foundation doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.