Senior Design Specialist - New Service Introduction at TELUS

Join Our Team And What We'll Accomplish Together

Join a highly skilled and forward-thinking engineering team that is driving TELUS’ wireless evolution. The New Service Introduction team leads the technical strategy behind bringing new technologies to market, from LTE and 5G to next-generation architectures ORAN, network automation, and AI-driven intelligence.

We are a diverse team of innovating engineers passionate about the customer experience, and building one of the most advanced wireless networks in the world. You will have a unique opportunity to directly influence technology introduction, shape early stage network behavior, and help deliver the award winning experiences our customers expect.

What You'll Do

As a Senior Design Specialist, you will play a key role across the technology introduction lifecycle, from vendor engagement and lab validation through field trials and production rollout.

• Lead the launch and introduction of LTE, 5G, and next gen RAN hardware, software, and features into the TELUS network.
• Apply a Reliability by Design mindset across planning, validation, deployment, and operational readiness phases.
• Translate technical LTE/5G concepts into clear business impacts and vice versa to support Go to Market alignment.
• Evaluate vendor roadmaps, clarify TELUS requirements, and influence product functionality and direction.
• Analyze early phase performance impacts of new technology trials to validate expected behavior and customer experience.
• Conduct targeted performance assessments during lab and field trials to ensure smooth transition into operational teams.
• Support field teams during new technology deployment, troubleshooting, and early rollout stages.
• Provide specialized technical guidance and expertise to engineering teams across the organization.
• Communicate technical decisions and their implications clearly to both technical and non-technical stakeholders.
• Drive automation initiatives to scale testing efficiency and improve technology readiness validation.
• Champion the adoption of AI/ML techniques to enhance technology validation, prediction, and readiness assessments.
  
  
  

What You Bring

Technical Expertise

• 7+ years of experience with LTE/5G RF design, optimization, and performance analysis.
• Strong understanding of next generation network evolution including small cells, AI/ML applications, network slicing, and cloud native architectures.
• Familiarity with 3GPP specifications, RRM, air-interface protocols, and interoperability standards.
• Experience writing test plans, gathering requirements, and documenting technical findings.
• Ability to communicate complex technical topics in a clear, business relevant way.
• Strong stakeholder management skills, including proactive vendor engagement.
• Ability to provide specialized technical support across a wide range of wireless engineering challenges.
• Deep familiarity with wireless troubleshooting workflows and technology readiness assessment processes
• Bachelor Degree in Engineering, Telecommunications, or equivalent
  
  
  

Great-to-Haves

• Master’s degree in Telecommunications, Engineering, or a related discipline.
• Experience in AI, automation frameworks, and large language models (LLMs)
  
  
  

Location: Any major Canadian city