Manager, People Operations at Billyard Insurance Group

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

We are looking for an experienced and detail-oriented Manager, People Operations, to join our People & Culture team. Reporting to the VP, People & Culture, this role is responsible for overseeing the licensed employee lifecycle with a strong focus on onboarding, offboarding, licensing administration, and people reporting. The ideal candidate is highly organized, knowledgeable in insurance licensing requirements, and passionate about delivering an exceptional employee experience while ensuring compliance and operational excellence.

What does the Manager, People Operations do? As the Manager, People Operations, you will oversee and optimize employee lifecycle processes across the organization. You will partner with branch leaders and internal stakeholders to ensure seamless onboarding and offboarding experiences, maintain accurate employee records, and support compliance with insurance licensing requirements across Canada. In this role, you will:

• Lead and manage onboarding and offboarding processes for branch employees to ensure a positive and consistent employee experience.
• Maintain employee records and support all aspects of employee lifecycle administration.
• Oversee credential management activities within internal broker management systems and external market portals.
• Manage insurance licensing processes and annual renewals while ensuring compliance with provincial regulatory requirements.
• Act as the primary contact for licensing administration and liaise with regulatory bodies as required.
• Produce and analyze workforce metrics related to onboarding, turnover, headcount, and branch composition to support strategic decision-making.
• Collaborate with branch leaders to review and approve prospective hires in alignment with company standards.
• Identify and implement process improvements to enhance efficiency and employee experience.
• Monitor compliance risks and ensure adherence to company policies and regulatory requirements.
• Promote a positive organizational culture that supports employee engagement and company values.

Does this sound like you? You are a highly organized and analytical insurance professional who thrives in a fast-paced environment and enjoys improving processes. You possess strong attention to detail and understand the importance of maintaining confidentiality and regulatory compliance. You are collaborative, proactive, and capable of balancing multiple priorities while building strong relationships across the organization. To succeed in this role, you are likely to bring:

• A passion for creating efficient, employee-focused processes and delivering an exceptional employee experience.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Excellent analytical and problem-solving abilities with a continuous improvement mindset.
• Exceptional attention to detail and a commitment to maintaining accuracy and compliance.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with employees, leaders, and external stakeholders.
• Professionalism and discretion when handling confidential and sensitive information.
• Adaptability and resilience in responding to changing priorities and business needs.
• A sense of accountability and ownership, with a commitment to following through on responsibilities.
• The ability to build positive relationships and work collaboratively across teams and functions.

Qualifications

• Bachelor's degree in Business Administration, Insurance, Human Resources, or a related field.
• Minimum of five (5) years of relevant experience, with a focus on employee lifecycle management.
• Strong knowledge of insurance licensing requirements and compliance across multiple Canadian jurisdictions.
• Experience managing data and reporting.
• Experience implementing process improvements and managing multiple priorities.
• Leadership or people management experience is considered an asset.

What We Offer

• Target Hiring Range: $68,000-$72,000
• Salary Band 6: $68,000 - $88,000
• People-focused company culture
• Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
• 3 weeks’ of paid vacation in the first year of employment; 4 weeks in year 2
• Birthday day off
• Hybrid work from home / in-office environment
• Retirement savings programs, with company-matched RRSP contributions

• Final offer based on experience, internal equity and budget considerations.

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at [email protected] or 905.346.2190 ext. 10211.

This job advertisement is to fill an existing vacancy.

BIG does not currently use AI Technology at any stage of the recruitment process.