QA Analyst - Senior at ICBC

Reference Number: 4916

Posted Date: Jun 22, 2026

Employment Type: Permanent Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $92729.00 - $100427.60 Annually

Location

North Vancouver, British Columbia, Canada

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This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The Information Services Division is currently looking for Senior QA Analyst to join our Digital teams. In this role, you will be responsible for maintaining and enhancing complex solutions using a mix

of testing approaches and tooling technologies to ensure the quality of ICBC’s various Customer facing services

As a Senior QA Analyst, you will be responsible for:

• Provide expert-level leadership and oversight for functional, integration, regression, automation, and performance testing across enterprise-wide systems and portfolios.
• Define test strategy, approach, and quality standards, ensuring alignment with enterprise architecture and delivery frameworks.
• Lead the identification of test objectives and drive the development and execution of comprehensive test plans across multiple concurrent initiatives.
• Design, develop, and maintain high-quality manual and automated test cases derived from structured acceptance criteria, including exploratory and risk-based testing approaches.
• Partner with product owners and business stakeholders to refine user stories and acceptance criteria, ensuring they are testable and optimized for automation.
• Champion test automation practices include development and execution of automated acceptance, regression, and end-to-end test suites.
• Perform complex data validation, system integration testing, and regression analysis across multiple platforms and interfaces.
• Lead defect triage and root cause analysis, identifying systemic issues and driving resolution across technology and business teams.
• Provide technical leadership and mentorship to junior QA team members, promoting best practices, continuous improvement, and capability uplift.
• Collaborate with cross-functional teams (development, architecture, operations) to embed quality engineering practices throughout the SDLC/Sprints.
• Support production readiness, release validation, and post-implementation verification, including incident and problem management activities.
• Drive continuous improvement initiatives focused on test efficiency, automation maturity, and quality metrics.

Position Requirements

This position will require someone who has 5+ years of relevant hands-on experience in the domain of software testing or a combination of relevant post-secondary education and related business experience.

The ideal candidate will possess the following qualifications:

• Strong technical expertise in database concepts and hands-on experience with SQL/DB2 for complex data validation and analysis.
• Extensive experience with enterprise testing tools and frameworks (e.g., JIRA, Zephyr, Selenium, Cucumber, SOAP UI), as well as monitoring/log analysis tools such as Splunk and ITSM platforms (e.g., HPSM, HaloITSM).
• Deep knowledge of testing methodologies and strategies, including risk-based testing, end-to-end validation, regression optimization, performance testing, and automation frameworks.
• Proven experience in designing and scaling test automation solutions, including script development, framework enhancement, and CI/CD integration.
• Demonstrated experience in a leadership role, including facilitation, relationship building, identifying and mitigating technical risks, and conflict resolution.
• Expert-level understanding of Agile and DevOps practices, with experience acting as a QA lead within Scrum teams or as a Scrum Master where needed.
• Demonstrated expertise in functional and non-functional testing, including performance, security, and reliability considerations.
• Advanced experience in impact analysis and risk assessment within complex enterprise environments.
• Solid experience supporting production environments, including incidents, problems, and change management processes.
• Strong communication and stakeholder management skills, with the ability to translate technical concepts into business outcomes.
• Ability to operate with a high degree of autonomy, providing direction and oversight in a fast-paced, cross-functional environment.
• Demonstrated strengths in critical thinking, problem-solving, and continuous learning, with a focus on driving innovation in quality engineering practices.

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.

Supportive: We seek to understand to meet diverse and evolving needs.

Straightforward: We simplify the complex to make things easier.

Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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