Business and Quality Specialist - Surgical Program at Southlake Health

Job Category: Professional Hospital Location: Newmarket ON Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $32.14 - $38.21

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

The Business Quality Specialist will be responsible for collecting and submitting reliable data to the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP). You will accomplish this through high quality data compilation, understanding of the data collected in relation to the NSQIP program, while documenting and entering into the ACS NSQIP database all eligible surgeries at Southlake Regional Health Centre. You will work closely with the members of Surgical Services to identify and lead opportunities for clinical quality improvement and other special projects as may be identified. The successful candidate will be required to complete and pass all modules of the certification examination.

What you bring:

• Minimum two (2) year health care diploma or degree preferred
• A minimum of three (3) year of experience in a health information, Hospital, or acute perioperative room environment is preferred
• Previous experience with quality improvement/patient safety initiatives with an understanding of current best practice in order to understand the Quality Improvement initiatives
• Previous experience with chart review and abstraction experience is required - must demonstrate a strong understanding of the Meditech or equivalent system for this chart review
• Data entry skills with a strong comfort level using MS Word and Excel, experience with PowerPoint and Access is required
• Ability to work with all levels within the hospital, from staff to patients and families, to build relationships, gain clinical support and ensure the success of this program
• Exceptional communication and organizational skills with strong time management while working within defined deadlines
• Exceptional critical thinking skills and the ability to apply to a variety of information and situations
• Strong understanding and statistical knowledge is preferred
• Exceptional confidentiality and privacy while dealing with patient information
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Models behaviour that is aligned with the values of Southlake Health.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!