Development Officer, Donor Experience at Kids Help Phone

Job title

Development Officer, Donor Experience

Department

Philanthropy

Reports to

Director, Donor Experience

Salary range

$ 64,000 - $66,000

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting period

Monday, August 31, 2026

The opportunity

Are you motivated by the chance to help all young people in Canada access mental health support and Feel Out Loud at Kids Help Phone (KHP)?

Kids Help Phone Foundation is seeking a Development Officer, Donor Experience to help inspire generosity and raise funds across Canada to deliver on KHP’s promise to youth.

The Development Officer, Donor Experience plays a key role at KHP Foundation and works closely with teams across Kids Help Phone. This role supports the execution and ongoing refinement of an exceptional stewardship program, with a primary focus on project managing donor reporting and coordinating donor communications and engagement activities. The Development Officer will be responsible for developing and delivering timely, accurate, and meaningful donor-facing materials that strengthen donor relationships, support retention, and create a positive experience for the donor community at Kids Help Phone. This role will work with a variety of internal and external stakeholders to achieve success. It’ll take courage, collaboration, innovation, resilience and trust.

If you’re interested in giving more young people’s feelings a place to go with KHP Foundation, you can explore this opportunity today.

The responsibilities

• Support the implementation of a best-in-class stewardship program that creates and strengthens lifelong relationships with supporters across all giving levels, with the goal of retaining and growing our donor community.
• Project manage donor impact reports by coordinating timelines, internal stakeholders, external vendors, content inputs, review cycles, and delivery for reports including Custom donor impact reports, Annual Impact Report, and Fall Repot
• Develop and maintain an impact report calendar, based on mandatory donor deliverables, ensuring reports are produced as scheduled, delivered to the fundraising team and tracked in Raiser’s Edge.
• Develop and share strong knowledge of KHP service programs and style guidelines as they relate to donor communication and impact and share information across KHP Foundation.
• Coordinate and support stewardship activities and initiatives such as videos, donor celebration events, naming opportunities and other donor-facing projects and tasks in collaboration with internal partners as required.
• Coordinate the execution and rollout of donor engagements for key annual touchpoints such as National Volunteer Week, Back to School season and National Philanthropy Day.
• Coordinate donor gifting to mark important stewardship touchpoints, in consultation with KRMs.
• Support the development of thank you and acknowledgment letter templates and processes, including ongoing updates.
• Support the updating of the supporter list on the KHP Foundation website and digital screens at the Toronto and Montreal offices on an annual basis.
• Stay up to date on donor experience best practices and innovations by researching and sharing relevant sector examples with the Donor Experience and Foundation teams.
• Support the management of the budget for the Donor Experience team, including tracking expenses, coding and processing invoices as required.
• Champion and contribute to an inclusive, respectful, and equitable work environment by actively engaging in practices that support diversity, accessibility, and belonging across all donor and team interactions.
• Maintain confidentiality and a high degree of accuracy with donor records.
• Support the maintenance of accurate donor records and generate reports using Raiser’s Edge.
• Assist with additional administrative tasks that support donor reporting, stewardship coordination, budgeting and donor experience operations, as needed.
• Some evening and weekend work is required on site at the Kids Help Phone office and/or unique event locations.

Required Skills & Experience

• Bachelor’s Degree or an acceptable combination of equivalent experience, preferably with a focus on fundraising, donor relations, communications, or a related field.
• A minimum of 3-5 years relevant experience in advancement, donor experience or related functions.
• Demonstrated track record in stewardship, direct marketing, stakeholder communications and managing project-based activities.
• Excellent written communication skills, meticulous attention to detail to proofread, edit documents and manage timelines.
• Demonstrated ability to work effectively with tact and diplomacy cross-functionally with donors, suppliers, staff, volunteers and other relevant stakeholders in a complex charitable environment.

• Effective interpersonal skills with a professional presence and manner.
• Superior organizational and project management skills while managing multiple projects in a fast-paced environment.
• Experience using a CRM, preferably Raisers Edge.
• Proficiency in Microsoft Office Suite.
• Ability to take initiative and work independently, demonstrate independent judgment and flexibility, while being accountable to goals.
• A creative, strategic and collaborative approach to donor relations.
• Demonstrated understanding of community investment and impact reporting.

Preferred/Advantageous

• PMP certification, formal project management education/training or familiarity with project management tools and techniques.
• Familiarity with mass email or donor engagement platforms such as MailChimp, ThankView or Storyraise
• Experience within a national non-profit environment and in collaborating across regional teams within a multi-stakeholder environment.
• Experience with Microsoft SharePoint and Adobe Creative Suite or comparable tools used for collaboration, content management, and donor-facing materials.
• Knowledge of CRA rules and regulations regarding donations and receipting including cash, gifts-in-kind, securities and bequests.
• Experience working with program metrics and evaluating programs.
• Bilingual French/English skills.

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP Foundation.

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP Foundation

KHP Foundation inspires generosity and raises funds across Canada to deliver on KHP’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, advancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhoneFoundation.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more. We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation so young people across Canada can express all their thoughts and feelings.

Accommodations

KHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Benefits at KHP Foundation may include:

• Hybrid work model
• Comprehensive employee benefits program
• Emergency travel assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

KHP Foundation will ask the successful candidate for this opportunity to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP Foundation cares about your privacy. We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP Foundation’s privacy policy or contact us using our general form.

Message to agencies

KHP Foundation doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP Foundation won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP Foundation is deemed gratuitous. KHP Foundation won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.