Hardware Asset Management Analyst - FTR at NTT DATA North America

Req ID: 69292

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Hardware Asset Management Analyst - FTR to join our team in Burnaby, Victoria, Kelowna or Prince George, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Asset Management Analyst- Hardware is responsible for the maintenance of the Asset Database that records the status of the configuration, demographic and financial details of the client’s computer assets, ensuring the capture of changes caused by projects, install, move, add and change (IMAC) and Incident activities. The position deals with client inquiries and provides a variety of internal and customer reports as required. This service enables the client to monitor which assets are allocated to Client Users. The position is responsible for meeting contractual service level requirements and service level objectives.

Accountabilities

• Monitors hardware inventory for all the client’s computer assets.
• Updates and maintains records in the Asset Database from initial data capture of asset information through to asset disposal.
• Records and tracks hardware acquisitions, installations, replacements, upgrades, moves, transfers, storage, disposal, theft, and warranty replacements.
• Provides warehouse with asset tag information.
• Verifies asset information via interaction with tools, front line technical staff, warehouse staff, and customers.
• Performs root cause analysis on discrepancies to determine the actual status of assets.
• Researches and analyzes deployment documentation, asset inventory forms, and shipping documentation.
• Responds to customer queries for asset information.
• Generates regular and ad-hoc reports of asset inventory activity for internal use and for customers.
• Performs inventory audits and verification reviews on customer and/or contractor sites. Participates in annual inventory processes as required.
• Contributes to the development of documents and procedures.
• Identifies the need for improvements and makes recommendations to maximize efficiency and effectiveness.

Qualifications

• 2 + years of experience in IT Asset Management - Hardware - HAM.
• Experience with various database and spreadsheet tools – SQL, Access, etc. Strong Excel skills.
• Experience with ServiceNow-AMDB and/or similar industry standard ITAM solutions
• Experience performing comparative analysis with large data sets using various automated discovery and monitoring tools (such as SCCM, Active Directory, and others), to identify Asset lifecycle data discrepancies that need to be corrected in the Asset Repository.
• Experience analyzing Asset data inconsistencies, and conducting investigations leveraging other technical support teams and data sources to resolve and correct effected Asset records.
• Experience executing massive data uploads to create and update Asset data in Asset Management database.

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No supervisory responsibility.

Project/Team Leadership or Training

• No Team Lead/Training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale (2026): CAD 86018.10

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.