Crate Inbound Operator at Hilton Foods

Job Title: Crate Inbound Operator

Salary Range: CAD$21:63ph – CAD$27:00ph

Working Type: On-Site

PURPOSE OF ROLE

Responsible for safely unloading and loading, inspecting, and feeding inbound crates into the processing system to ensure quality compliance and efficient flow, while supporting the end-to-end crate operation from inbound handling through to washing and palletising by maintaining consistency in material flow, quality control, and operational coordination.

Key Accountabilities

Regulatory, Safety & Quality Compliance

Ensure all inbound crate handling meets safety, hygiene, and quality standards.

Inspect inbound crates to ensure compliance with quality, cleanliness, and operational standards

Maintain sanitation and hygiene across inbound and crate feed areas

Follow safe handling practices, including certified forklift operation and PPE usage

Identify, segregate, and report non-conforming crates through NCR processes

Maintain a clean, organized, and audit-ready work environment

Proactively identify risks and escalate issues to prevent non-compliance

Equipment Operation & Process Control

Ensure efficient unloading and controlled feeding of crates into the wash system.

Operate forklifts and material handling equipment safely to unload and stage inbound crates

Feed crates into washing systems while maintaining stable and consistent flow

Monitor conveyors and related equipment, responding to disruptions or irregular flow

Apply first-line troubleshooting and escalate issues impacting operations

Perform routine checks to ensure equipment readiness and reliability

Crate Handling & Quality Management

Ensure only compliant crates are introduced into the system.

Perform detailed quality checks on inbound crates for condition, type, and contamination

Segregate damaged, contaminated, or non-standard crates

Manage rejects, including re-induction or scrapping using system tools

Maintain consistent inspection standards across all inbound activities

Ensure correct staging and sorting to support efficient downstream processing

Apply defined criteria to assess crate condition, including contamination severity and structural integrity, to support consistent reject or rework decisions

Operational Flow & Coordination

Maintain seamless crate flow from inbound to washing operations.

Coordinate closely with Washer Operators to maintain continuous feed into the system

Monitor flow conditions and adjust handling to avoid bottlenecks and control crate feed rate in alignment with washing capacity to prevent overloading, congestion, or process disruptions

Align inbound pace with downstream washing and palletising capacity

Take timely action to resolve disruptions and maintain throughput

Support overall operational priorities for balanced end-to-end flow

Communication, Problem-Solving & Administration

Support daily operations through effective communication and issue resolution.

Communicate quality issues, delays, and operational disruptions promptly

Apply sound problem-solving to maintain flow and minimize downtime

Accurately and timely record NCRs, rejects, and operational activity in systems to maintain traceability and data integrity

Follow escalation protocols for safety, quality, or operational issues

Support continuous improvement initiatives and complete assigned tasks

Perform Other duties as assigned by supervisor/Manager

Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.