Director, Digital Servicing Platforms

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About The Workplace

We are seeking a visionary and dynamic Technology Director for our Digital Banking division. This leadership role is critical in the development, deployment, and support of a new, cutting-edge digital banking platform. The ideal candidate will have extensive experience in digital banking, exceptional vendor management skills, and a proven track record of launching and supporting complex client-facing systems. Experience working in Agile environments is essential.

This role will enjoy hybrid working arrangements which can be fulfilled primarily from your based home office.

A Typical Day Would Involve

• Platform Development and Deployment:
• Lead the stand-up and deployment of a new digital banking platform from concept through to production.
• Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.
• Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.
• Vendor and Partner Management:
• Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of the digital platform.
• Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.
• Monitor vendor performance and delivery ensuring compliance with Vancity's standards and policies.
• Team Leadership and Development:
• Build and lead a high-performing team of engineers, developers, and support staff dedicated to the digital banking platform.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Provide mentorship, training, and career development opportunities to team members.
• Production Support:
• Establish and oversee production support processes for the digital platform, ensuring maximum uptime and rapid resolution of issues.
• Implement monitoring and incident management tools to proactively identify and address potential problems.
• Coordinate with internal and external stakeholders to ensure effective communication and resolution of support issues.
• Partnerships with Business Leaders:
• Build and maintain strong partnerships with business leaders across Vancity to ensure alignment of the digital banking platform with organizational goals and member needs.
• Act as a liaison between technical teams and business units, facilitating clear communication and mutual understanding.
• Collaborate with business leaders to identify opportunities for innovation and improvement within the digital banking space.
  
  

You Have

• Bachelor's and/or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience in digital banking, with a focus on platform development and deployment.
• Proven experience managing complex vendor relationships and contracts.
• Strong technical background with a deep understanding of digital banking technologies, cybersecurity, and system integration.
• Demonstrated ability to lead and build high-performing teams in a dynamic, fast-paced environment.
• Experience working in Agile environments, with a solid understanding of Agile principles and practices.
  
  

You Are

• A strategic thinker with strong problem-solving skills and a results-oriented mindset.
• A strong communicator, with the ability to work effectively with stakeholders at all levels.
  
  

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $121,000 to $181.200 and a candidate’s offer is likely to be up to the mid-point of the role ($151,1000).

Posting Deadline: Posted until Filled

We Offer

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.
  
  

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.