Project coordinator II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Project Coordinator to join our team.

The Project Coordinator provides the integration, development, and delivery of a discrete set of deliverables in support of a client program under the guidance of higher-level project management. They are primarily responsible for medium to large size customer projects.

• Reports on project plans to project management
• Works with a project team in setting goals, objectives, and priorities of assigned project
• Follows approved methods, processes, and tools.
• Accountable for meeting project schedule and results for assigned deliverables
• Acts as a liaison in team relationships
• Responsible for quality assurance and delivery of customer reports
• Monitors customer satisfaction and notifies management if not performing to requirements
• Meet with client weekly to provide updates and address escalations
• Maintains accuracy of databases, utilization of standard forms and adherence to policies and procedures
• Schedule and maintain resources for integration
• Provide Clear vision cases (work orders) for both 3rd party and field technicians
• 1-2 years of related work experience preferably in an IT Project Coordinator environment
• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
• Certification in relevant IT products/technologies a plus
• Focus on providing exceptional customer service
• Able to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to type while in involved in a conversation, at least 30 WPM
• Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• AA degree or technical training preferred or equivalent combination of education and experience
• Solid analytical/cognitive skills to troubleshoot complex and technical problems
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results under pressure in a fast-paced client driven environment