Receptionist - Clinic - TELUS Health

Description

Status: Regular Full Time (in-clinic)

Date/Time: Monday - Friday 8:00 am -5:00 pm

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together!

Create awesome experiences for our clients!

We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly, and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our team and what we’ll accomplish together

As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. Always pleasant and courteous, you will prioritize answering calls and requests appropriately and efficiently by directing callers, responding to inquiries, meeting and greeting clients, and assisting prospective and new clients with their questions about the Centre’s services – all while maintaining complete client confidentiality.

What you’ll do:

• Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued
• Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments
• Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery
• Possess a comprehensive knowledge of TELUS Health Care Centres' programs and services to provide clients with accurate information and efficiently direct their inquiries
• Liaise with external partners (e.g. Building Management and Cleaners) to ensure a seamless client experience at every touchpoint
• Maintain efficient patient flow by ensuring all appointments are running on schedule, while also providing transparent communication to both clients and clinicians regarding any changes or delays
• Ensure timely processing of all billing tasks by the end of each day, maintaining accuracy and attention to detail to support efficient financial operations
• Protect clients’ privacy by maintaining confidentiality of personal and financial information
• Respond promptly and attentively to all incoming client inquiries, suggestions, and concerns, actively seeking opportunities for improvement and relaying them to the Clinic Operations team
• Foster collaboration with stakeholders across TELUS Health departments such as Client Experience, Finance, Operations, and IT to ensure the best practices are being implemented

Qualifications

What you bring:

• Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors
• Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment
• Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities
• Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues
• Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues
• Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.