Privacy Compliance Consultant

Reporting to the Chief Privacy Officer, Manulife Canada, the Privacy Compliance Consultant will primarily focus on providing privacy compliance support to Manulife Canada. In this role, the consultant will engage with key business partners, other members of the Compliance Team and Legal Counsel.

Position Responsibilities

You will have a broad range of responsibilities including:

• Managing privacy-related investigations and conducting mandatory internal and external reporting of escalated privacy incidents
• Assisting complaint handling teams with privacy-related complaints
• Providing support to Business Unit Compliance teams (and business areas directly, where appropriate) by advising on complex privacy-related matters and identifying privacy related risks and Issues
• Consulting with Business Unit Compliance and/or business areas on matters relating to Privacy Impact Assessments
• Responding to privacy related inquiries from stakeholders
• Conferring with Chief Privacy Officer and/or the Legal Department on high risk, contentious, litigious privacy issues, complaints, and requests
• Escalating and/or notifying of unresolved privacy issues to Chief Privacy Officer and appropriate Business Unit Chief Compliance Officer(s)
• Assisting in the identification and management of privacy risks
• Assisting with the development and maintenance of applicable privacy training and guidance
• Keeping apprised of privacy, data protection and cybersecurity legislative changes and regulatory reform impacting Manulife’s Canadian business and operations
• Assisting with the development and maintenance of Canada-specific privacy standard, processes, templates and playbooks
  
  

Required Qualifications

• Privacy and / or regulatory compliance (or related) experience
• Ability to readily recognize and evaluate the impact of current or potential privacy compliance issues.
• Strong analytical and problem-solving skills, and the ability to interpret complex compliance concepts
• Ability to make risk-based decisions in a fast-paced environment
• Strong social skills, influencing and relationship management skills
• Excellent written and verbal communication skills, with the ability to simplify complicated messages.
  
  

Preferred Qualifications

• University degree in business or a related field
• Knowledge of applicable legislation and regulations is preferred
• Ability to work with fluid and changing accountabilities.
• Willingness to assist team members on projects and assist in sharing workloads as required.
• Work independently and in a team environment.
• Exceptionally organized, strategic, and adept at managing time efficiently.
• Well developed inter-personal skills to provide a high level of service and maintain strong working relationships with business partners and colleagues
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$67,275.00 CAD - $112,125.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.