Client Services Associate

Location: This position will be based out of our Calgary office.

Our organization:

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With more than $35 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

• Investment Executive 2024 Brokerage Report Card.

The Team:

Wagner Investment Management Team

Our team provides outstanding wealth management strategies to a select group of successful families, and women, who are experiencing significant life changing events. We help our clients achieve financial security and comfort, giving you the confidence that you are on track to live the life that you want.

The opportunity:

Reporting to the Senior Wealth Advisor, Senior Portfolio Manager at Wagner Investment Management Team, the Client Services Associate provides high-level executive support and ensures the smooth operation of administrative functions within the team. Leveraging their industry knowledge, the incumbent will act as a key resource person for clients by building and strengthening client relationships and ensuring the highest client satisfaction.

Key responsibilities include:

Relationship Management & Client Consultation

• Performing general administrative tasks (ex: prepare letters, client communication pieces, respond to inquiries, scheduling appointments etc.).
• Building and maintaining strong relationships with clients through regular communication, responsiveness, and proactive support.
• Addressing client inquiries, concerns, and service requests in a timely and professional manner.
• Acting as a resource person for clients (i.e. generating specialized reports, questions about specific products).
• Managing and overseeing complex tasks and maintaining key client relationships to ensure high-quality service and successful project outcomes.
• Working with Advisors to develop and distribute client communication and marketing pieces.

Lead Advisor Support

• Utilizing a high degree of professionalism and initiative to anticipate and meet the needs of the Advisors.
• Providing executive administrative support to the Lead Advisors.
• Managing and prioritizing Advisors calendar and ensuring preparation for meetings and presentations with appropriate materials.
• Coordinating, managing, and assisting with the planning and execution of internal and external meetings and events.
• Handling confidential and sensitive information with discretion and professionalism.
• Managing electronic files, developing, and maintaining various databases and internal file structures.
• Coordinating travel arrangements, including flights, accommodations, and transportation.
• Completing a variety of administrative tasks related to account management such as preparing DocuSign information.
• Preparing daily reports for the Investment Associates and Investment Advisors.
• Providing information, where requested and approved by an Associate or Advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.

Client Portfolio Management

• Processing a variety of transactions (ex: issuing cheques, deposits, contributions and withdrawals, incoming and outgoing transfers).
• Account processing (converting RRSP to RRIF, setting up RRIF payments, estates, beneficiary updates, etc.).
• Assisting in preparing advisors for client meetings, including preparation of account opening documentation, product research, etc.
• Follow up relating to all client transactions to ensure proper processing and minimization of errors.

The ideal candidate will possess:

• A degree or diploma in business administration, accounting, finance, or a related field is an asset
• 3-5 years’ administrative or executive assistant experience.
• 2-5 years’ financial services industry experience working in a high growth environment.
• An equivalent combination of education and experience may be considered.
• Experience in the wealth management or other regulated industry is a strong asset.
• IIROC licensing requirements, including completion of or progress toward the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), with active registration as an Investment Representative (IR), is a strong asset.
• Commitment to fulfilling Continuing Education (CE) requirements.
• Proficiency with the MSOffice suite, including Word, PowerPoint, Teams, and Outlook with a strong emphasis on Excel.
• Experience with financial planning software is an asset
• Experience with industry research and reporting software such as Thomson, Morningstar and Croesus is a strong asset
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrate a high level of accountability, reliability, adaptability, and innovation.
• An ability to maintain the highest levels of confidentiality with discretion.
• Excellent attitude and commitment to providing extraordinary service.
• Exemplary interpersonal and influencing skills.
• Strong organizational skills.
• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• Strong critical thinking and communication skills.
• Commitment to ethical conduct and integrity in all client interactions.
• Excellent problem-solving skills.
• Strong proficiency in using CRM tools and operational platforms.

Conditions of employment:

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

If you require accommodation for the recruitment process, please let us know at the point of application.

To apply: Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website.