Customer Service Representative

NOW HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE

THE PERKS

• Competitive wages
• Day Shift (8:00AM-4:30PM)
• Amazing co-workers
• Exclusive Employee Rewards Programs
• Full Benefits (Health, Dental and Vision)
• Company Matched Pension Plan after 1 year
• Employee Share Ownership Program
• Employee Appreciation Events

THE BUSINESS

At Piller’s, we’re in the business of crafting high quality, specialty foods for families to enjoy. Our award-winning deli and meat products are found in grocery and restaurant chains across North America. We’re passionate about our products and equally as passionate about the success and safety of our people. If you are looking for a long-term career in manufacturing with job security, teamwork, and fantastic co-workers, consider us as your next place to call home.

THE PEOPLE

We are a community made up of introverts, extroverts, family people, single people, passionate people, creative people, sports fanatics, movie buffs, video gamers, music makers, gym goers, pet lovers and every other variety. When you work with friends, it doesn’t feel like work!

THE OPPORTUNITY

• Manage a portfolio of accounts; receive, input, process orders from all manners of order receipt for both Piller’s and Mclean’s businesses
• Liaise with sales representatives as required for all order processing
• Handle inquiries and complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution on issues (shortages, overages, incorrect product, shipping delays etc.)
• Check for invalid dates, routes, items & customer numbers
• Release, edit, correct and update EDI orders

• Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.)
• Assist with consumer inquiries and complaints received via website and phone
• Follow up with backorders, late shipments and order tracing

• Perform other Customer Services functions as required, including (but not limited to):
• Vacation coverage
• Order release to the warehouse
• US invoicing
• Open orders & consumer complaints reports
• Export documents
• Samples preparations
• Processing of US orders
• Outbound phone calls for order taking

THE REQUIREMENTS

• Post-Secondary education preferred
• 2-3 years proven customer service; experience in Food Manufacturing industry considered an asset
• Proficient computer skills - MS Office & ERP experience
• Excellent communication (written/verbal - English)
• Customer focused - proven experience providing service excellence
• Ability to adapt/respond to various personalities
• Strong phone handling skills

• Proficient in active listening

• Ability to multi-task, prioritize, organize and manage time effectively

• Ability to make decisions independently

• Ability to work under pressure

Able to perform to a high level of accuracy while meeting deadlines.

We would like to thank all applicants for their interest; however only those selected for an interview will be contacted.

Piller's Fine Foods is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Piller's Fine Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you require accommodation.