Security Guard

Role impact:

CF Professional Security Guards are committed to personal development and dedicated to public safety. At CF Chinook, we focus on adopting research-based policing philosophies and incorporating these frameworks into our everyday professional practice. Our intent is to provide first-class security services for our communities, helping them to feel safe, involved, and reassured.

We do this by delivering a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. This role includes ensuring that property rules and standards are observed by maintaining a highly visible and reassuring presence through assigned patrol and post duties. Acting as a deterrent to crime and undesired activity helps to maintain a visibly safe and welcoming property environment.

The successful candidate will work alongside a large team on a rotating schedule of either days, nights, or evenings, including some weekend shifts.

What you will deliver:

• Provide outstanding service to customers and clients, assisting with safety concerns, illnesses, or emergencies.
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner.
• Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engaging with clients.
• Work closely with other departments, especially Guest Services, to provide customer service support and resolve customer concerns/complaints.
• Remain vigilant for signs of criminal and/or suspicious behaviour and initiate appropriate steps to report/follow up as per operating guidelines.
• Stay prepared to respond to crime, disturbances, fire, and other emergency situations as stated in (SOP) and Emergency Response Plans.
• Where authorized, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned.
• Report and follow up on hazards and/or deficiencies identified during duty.
• Inspect fire equipment and escalators daily.
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive.
• Maintain a detailed memo book and prepare incident reports using CF's standard report-writing program.
• Deal with trespassers and unauthorized persons found on the property, enforcing the Trespass to Property Act.
• Support the JH&S program to ensure occupational safety is prioritized throughout property operations.
• Provide after-hours lock-up and morning open-ups.
• Complete the CF Serve and Secure program with annual recertification.
• Complete procedures related to building operating hours and traffic management programs.
• Perform other duties as assigned.

What your strengths are:

• A great teammate with strong interpersonal skills.
• Customer service focused.
• Strong communicator, verbal and written.
• Demonstrate sound judgment, discretion, and decision-making skills.
• Use tact and diplomacy in various settings and situations.
• Able to work in an exciting, fast-paced environment.
• Solid understanding of emergency and standard operating procedures.
• Ability to maintain and enforce access control procedures.

What you need to succeed:

• Post-secondary education in Law Enforcement/Security or equivalent.
• Minimum one year of shopping centre security experience preferred.
• Provincial Security License required.
• Current CPR/First Aid Certification.
• Knowledge of Trespass to Property Act.
• Sound knowledge of Occupational Health and Safety Act.
• WHMIS and other safety courses an asset.
• Knowledge of applicable legislation and regulations.
• Good digital literacy (Microsoft Office, Google Suite) required.
• Prior work experience in a customer service environment preferred.
• Knowledge of crowd control in emergencies and events.

Why you should join us:

At Cadillac Fairview, we have been transforming communities for over 50 years. We offer interesting work, a great organizational culture, collaboration with the best, and support for growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF, our actions and business decisions are guided by our CF Values. Achieving results is important, and we do this through behaviors consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations.
• Own Your Expertise – we empower ourselves and each other.
• Collaborate Effectively – we bring the right people together to get the right results.
• Engage with Empathy – we consider the needs of others.
• Embrace Change – we drive, learn from, and adapt to change.

At CF, you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed and respected.

CF is an equal opportunity employer committed to creating a diverse and inclusive environment. If you need accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [email protected].

Experience

• 3 - 5 years: Security Guard role with a strong focus on customer service, or similar experience.

Education

• Diploma or better in Police Foundations or related field.

Skills

• Security
• Continuous Learning
• Customer Service