Customer Solutions Manager

At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day. We continuously work towards providing cutting-edge products and services that are not only needed for today, but for our tomorrow.

Yet, thinking differently must go beyond our technical applications and products. We must incorporate innovation into all aspects of our business. In doing so, we can drive greater efficiency, create greater growth and strengthen our culture.

One area where innovative thinking can be impactful is sustainability. Protecting our planet and restoring our earth are not abstract concepts because of the carbon-free technology our teams create and deploy. From the efficient and economical AP1000 nuclear plant to the new eVinci micro-reactor for remote energy applications, we are leading the way with the development of new nuclear technologies that will enable us to share the benefits of this reliable, clean, safe and economical source of energy for generations to come.

Focused on our customers’ success, Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals.

Fueled by a team of more than 200 experts in 6 offices across Canada, we have been advancing the art and science of nuclear power plant design and operations for more than 60 years. When it comes to operating nuclear power plants, utilities need a partner that understands what it takes to maximize safety, performance, and longevity. Westinghouse is the proven choice for end-to-end services and technologies from fuel manufacturing through to decommissioning and waste management.

The Customer Solutions Manager, Engineered and Integrated Solutions (CSM - EIS) will lead OPS America’s Engineered Solutions Segment to expand WEC’s CANDU market share by meeting operating plant customer needs with differentiated and competitive offerings including solution selection, costing and pricing, responsiveness and quality of bid.

This opportunity is eligible for a hybrid/mobile working arrangement (~2 - 3 days per week in the Burlington, ON office).

No relocation assistance available for this position.

Your Day To Day

• Develop all technical aspects of offers, within EIS product portfolio, including reactor vessel and related products, primary components, plant uprates, life extensions, coordinating input from Product Management, Project Management, and Delivery as needed
• Cost out each component included in technical offer, support Commercial Sales to achieve required margins at target price, while maintaining acceptable execution schema risk protection
• Interface with and identify evolving customer needs to help generate future demand for OPS
• Field high-priority customer enquiries for emergent needs, rapidly develop proposals for required solutions, alongside Global Markets, Commercial Sales
• Prepare monthly demand reports based on project pipeline with GOS to ensure proper resource allocation
• Aggregate forecasted revenue & margin (with execution financials coming from project portfolios) for region lead
• Jointly own approval for release of WEC intellectual property to external stakeholders (e.g., customers) with GOS
• Collaborate with Project Management teams to understand status of project(s) to inform future customer interactions on products and business development
• Contribute to OPS product strategy by sharing pulse of the customer in-region to Product Management
• Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process
• Engage with customers continuously to better understand needs and pain points to be addressed, as well as receive tender documents, specs, and requirements
• Connect to ensure proposed solutions and projects are in compliance with regulation
• Gather cost estimates for materials and other technical information to inform bids
  
  

Who You Are

• Bachelor’s degree in Engineering or related technical discipline
• Minimum 5 year of experience as technical leader, 10 years is preferred
• P.Eng. preferred
• Knowledge of the CSA quality standards (N299, N285 etc.) and CANDU technology
  
  

It is a bona fide job requirement to be eligible and authorized to travel to the U.S. on Westinghouse business, and such travel is subject to the rules and regulations of the U.S. Department of Energy, as well as compliance with all applicable U.S. export laws and regulations.

Why Westinghouse?

Benefits

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada the following are representative of what we offer:

• Competitive Salary
• Employee and Family Assistance Program
• Retirement Savings Plan with Company Match
• Paid Vacations, Flextime, Sick/Personal and Holidays
• We encourage healthy work-life balance and offer flexible schedules and with the potential to work from anywhere in Canada
• We pay 100% of the medical/dental/vision insurance premiums for you and your family
• Incredible opportunity for growth in an innovation driven, global company
• Educational Reimbursement Program
• Employee Referral and Recognition Program
  
  

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com .

EOE of Minorities / Females / Vets / Disability.

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