Product Manager, Peer-to-Peer Marketplace

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Product Manager, Peer-to-Peer Marketplace based in our Head Office in Burnaby.

Please note that this is a hybrid role based out of our Burnaby, BC office (2 Remote / 3 On Site). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As the Product Manager, Peer-to-Peer Marketplace at BCAA, you will lead the vision, strategy, and development of BCAA’s innovative Peer-to-Peer (P2P) Marketplaces, including the Auto Marketplace, Connect, and Services Marketplace. This role offers a unique opportunity to shape and grow two-sided marketplaces that redefine how members connect, trade, and access services in British Columbia.

You will be responsible for all aspects of product management, including product discovery, market research, design and development oversight, and strategic road mapping. By synthesizing customer feedback, data insights, and market trends, you will deliver features and improvements that enhance customer experiences and drive business growth. This role is ideal for an ambitious and entrepreneurial individual with hands-on experience in marketplace or e-commerce product management who thrives on setting new benchmarks in digital innovation.

Who you are:

• You are a seasoned product manager with a passion for building and iterating on marketplace or e-commerce products.
• You thrive in a customer-obsessed environment, leveraging data and insights to develop innovative solutions.
• You are an excellent communicator, able to articulate your vision clearly and inspire collaboration across teams.
• You are detail-oriented and adept at managing multiple priorities in a dynamic, fast-paced environment.
• You are strategic, with a proven ability to align product development with commercial KPIs and business objectives.
  
  
  

What you’ll do:

• Develop and execute the overarching product strategy for BCAA’s Peer-to-Peer Marketplaces, aligning with business goals and long-term growth objectives to deliver measurable value.
• Build, maintain, and communicate detailed product roadmaps, ensuring they reflect customer needs, market trends, and internal priorities to drive engagement and profitability.
• Collaborate with cross-functional teams—including marketing, UX design, development, and operations—to deliver seamless product experiences and meet critical milestones.
• Define and document comprehensive product requirements, including epics, user stories, customer journey maps, and technical specifications to guide the development process.
• Monitor and analyze marketplace performance using KPIs and analytics, identifying trends, assessing customer engagement, and recommending iterative improvements.
• Conduct competitive analysis, market research, and customer insights to identify opportunities for product innovation, differentiation, and expansion into new markets.
• Drive the launch and growth of Peer-to-Peer Marketplaces in both existing and new markets, tailoring strategies to meet regional demands and customer preferences.
• Lead the end-to-end development of new features, coordinating with internal and external teams to ensure timely and high-quality delivery.
• Manage external vendor relationships, negotiating contracts and overseeing deliverables to ensure alignment with BCAA’s standards and objectives.
• Partner with internal teams to create localized marketing and engagement strategies for new market launches while ensuring alignment with overall business objectives.
• Act as a key advocate for the Peer-to-Peer Marketplaces, presenting updates, progress, and strategic recommendations to senior leadership and stakeholders.
• Mentor and manage a team of product specialists, fostering a collaborative, growth-oriented culture while ensuring alignment with organizational priorities.
  
  
  

What you bring:

• Bachelor’s Degree in Business, Operations, or a related field, or an equivalent combination of education and experience.
• 5+ years of experience in product management, with at least 2 years focused on marketplaces and/or e-commerce.
• Hands-on experience in developing and launching new digital products, including managing roadmaps and working closely with UX and development teams.
• Proven ability to analyze customer needs and market trends to create innovative solutions that deliver measurable business results.
• Strong leadership skills, with proven experience in supervising teams, mentoring team members, and fostering a collaborative environment.
• Demonstrated expertise in change management, with the ability to lead teams and stakeholders through transitions effectively while ensuring alignment with organizational goals.
• Proficiency in Microsoft Office Suite, with the ability to quickly learn new tools and platforms.
• Bonus Skills and Experience:
• Training in Agile product development or Design Thinking practices.
• Experience with tools like Jira for project management.
• Familiarity with mockup and wireframe tools for product design.
  
  
  

Internal Applicants: Please note that the internal posting closes on December 02, 2024, and the role is a M2 position.

The salary range for this position is $90,000 to $115,000 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 20%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• for permanent employees
  
  
  

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].