Customer Service Representative

The Opportunity:

The City of Red Deer is currently recruiting a Customer Service Representative 1 to fill a permanent part-time position. The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.

As our preferred candidate, you will have:

• Completion of Grade 12 or equivalent.
• Two (2) years of customer service experience with regular cash handling in a busy environment.
• Personify The City’s Values and RISE Principles (Respect, Integrity, Service and Excellence).
• Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher))
• Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available.
• Exceptional Customer Service skills and possess the skills to thrive within a team environment
• Ability to handle difficult situations and customers
• Effectively manage and prioritize a high volume of tasks within a busy environment.
• Demonstrated high level of verbal, written and listening skills
• Must be able to stand for long periods. Must be able to lift 25 pounds regularly.
• Current Intermediate First Aid Certification

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$29.94 to $31.52 per hour

Hours of Work:

60 hours biweekly, as scheduled. Shifts will include a mix of early mornings, evenings, weekdays and weekends based on facility requirements.

We thank you for your application. Only those selected for an interview will be contacted.