Business Systems Analyst III

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Working within the Security Compliance Management (SCM) pod, the Business Systems Analyst III's main function is to document, execute, and improve compliance management operations processes. These processes include cloud security, infrastructure security, and cyber technology compliance. The role reports to the Senior Manager, Security Compliance and Operations Management (SCOM) and works within the larger Crypto, Cloud and Infrastructure Security (CICS) team.

Role and Responsibilities

• Responsible for the execution of the daily, weekly, and monthly security compliance operations processes, including monitoring, triage, notification, issue tracking, and escalation of non-compliance issues.
• Responsible for creating and maintaining process documents that include RACIs, process flows, and descriptions of tasks performed.
• Responsible for creating and maintaining runbooks that outline detailed steps to execute tasks.
• Responsible for engaging technology teams addressing non-compliance using various communication methods such as ServiceNow tickets, emails, instant messaging, or phone calls.
• Responsible for tracking responses from technology teams and producing timely updates on status of remediation efforts. Escalate tickets breaching SLA to technology owners and leadership.
• Produce operational reporting on a weekly and monthly basis that includes KRIs, KPIs, and commentary on trends. Develop new reporting methods, dashboards, and reports.
• Develop requirements for automation and implement improvements to enhance operational efficiency.
• Document high level business requirements (UML Use Cases, system/technical requirements, Non-Functional Requirements, integration requirements, data mapping) for improving the Security Compliance Management program.
• Support ad-hoc triage and investigation into non-compliance issues and work with senior team members to provide updates to senior leadership on status and progress.
• Support creating executive summaries of successes, risks, and roadblocks within the program.
• Execute daily processes to triage non-compliance issues and create JIRA remediation tickets for technology support teams from reports out of Cloud Compliance monitoring tools.
• Contribute to security compliance strategy and target state operating models.

Qualifications

• A University or post-Graduate degree in Information Technology, Computer Science, Computer Engineering, or a related discipline is an asset.
• Min 2+ years' experience in Cybersecurity and/or Infrastructure related projects as a Business Analyst and/or Systems Analyst.
• Excellent written and oral communication skills.
• Understanding of security controls/mechanisms and threat/risk assessment techniques pertaining to complex data, cloud, application, and networking environments.
• Experience and knowledge with organizational and self-directing skills – ability to initiate, coordinate and prioritize responsibilities and follow through on tasks to completion.
• An approach to work that includes initiative, sound judgment, diplomacy, and discretion.
• Advanced problem solving/analytical thinking skills.
• Ability to work independently on various assignments with minimal supervision.
• Ability to perform analysis and reporting on information from multiple data sources using data mining techniques for documenting analysis results, producing reports, and presenting to technical and executive stakeholders.
• Knowledge of Requirements Management Life Cycle (RMLC), System Delivery Lifecycle (SDLC), Business Requirements, Business Process Management (BPM), and Business Acceptance Testing (BAT) methodologies is a must.
• Demonstrate understanding in Enterprise IT operations, incident management, change management, Access/Identity Management, Security Operations, vulnerability and compliance management, ticketing systems, incident ticket life cycle, and SLA terms.

Asset Knowledge

• Python
• Endpoint Security Technology
• Network Security Technology
• Cloud Security (AWS, Azure, GCP)
• JIRA
• ServiceNow
• Splunk Query Language

Certifications:

• Business Analysis accreditation (e.g. CBAP) is an asset.
• Cyber Security accreditation (e.g. Security +) is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, access to an online learning platform, and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.