District Account Specialist

We Elevate... Quality of Urban Life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency, and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Your Main Responsibilities

• Monitor receivables, ensure timely collection and provide regular updates on accounts.
• Research and resolve account discrepancies.
• Perform administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork and contacting clients to discuss their accounts.
• Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
• Provide detailed notes to the Manager on a weekly basis.
• Escalate accounts that require resolutions and coordinate resolution strategies with AR Supervisor.
• Oversee the collection process under the direction of local District/Branch Managers and deal directly with problematic accounts.
• Assist in the investigation and resolution of disputed billings and/or payment discrepancies through consultation with representatives of Schindler’s sales and service departments.
• Process credit note adjustments to customer accounts as required.

What You Bring

• University Degree (Finance, Business or Accounting).

• The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base, preferably in a construction or service industry.

• SAP experience would be a significant asset.

• Fully bilingual.

• Excellent written and verbal communications skills.
• Organization: Possess excellent organizational skills.
• Ability to thrive in a fast-paced environment, multi-task, work under pressure and tight deadlines.
• High level of accuracy, efficiency, and accountability.
• Ability to prioritize and manage multiple responsibilities.
• Strong interpersonal and customer skills are required.
• Build strong relationships and establish trust and respect with team and stakeholders across the organization; stakeholder management and negotiation and engagement skills.
• Ability to work independently and efficiently to meet deadlines.
• Technical aptitude to learn new technologies.
• Demonstrates customer focus and builds positive customer relationships.
• Detail Oriented: Ability to follow detailed, established procedures.
• Excellent verbal skills in explaining customer account inquiries.
• Demonstrated ability to solve problems independently and collaboratively.
• Self-motivated team player with a record of achieving results.
• Computer literacy – MS Word, Outlook, and Excel.

What’s in It for You?

• Competitive Salary (commensurate with experience).
• Competitive Bonus Incentive Program or Commission Plan.
• Wide range of professional and leadership development opportunities.
• Competitive Extended Health, Dental & Vision Plans.
• Generous Paid Time Off Plans.
• Tuition Reimbursement Program.
• Competitive Group RRSP with Company Match.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler!

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.