Service Support Assistant

We have a fantastic full-time opportunity in Central Operations for a Service Support Assistant to help support the team by providing a variety of duties. You will be trained on branch systems, triage process workflow, and understanding of insurance principles, products, and terminology. In this critical role, you will be responsible for the initial organization and timely distribution of incoming tasks & data entry type work. You will play an important role within our branch while directly impacting our customers’ experience.

What You’ll Do:

• Work within many systems completing incoming tasks from brokers & affiliated partners from across Canada
• Understand what the brokers are asking & triage tasks according to guidelines & procedures
• Complete simple tasks as per broker’s request
• Answer live calls via a triage queue from brokers and assist with their requests
• Reach out to the underwriting teams & brokers when additional information is required
• Have a clear understanding of how the triage queues work & continue to move from queue to queue working on the oldest incoming tasks
• Understand the impact on completing tasks within service standards

What You’ll Bring:

• Post-secondary or equivalent experience required
• Completion or working towards a related educational, diploma/degree/accreditation
• 2 plus years of related experience in administrative and or support function
• Insurance background would be ideal
• Able to work within a fast-paced environment, and work well under pressure
• Mindful of making deadlines, results-oriented
• Ability to multitask
• Quick study/learning curve
• Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed
• Excellent technical aptitude with web-based and in-house systems and databases, good working knowledge of Microsoft office suite
• Strong attention to detail, accuracy is a critical component for success in this role
• Superior organization, time-management, and the ability to adapt in a dynamic priority changing environment
• Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities
• Need to be confident and comfortable to manage a healthy level of autonomy
• Vested interest in learning and building a career in the general insurance space
• Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization
• Bilingualism (English & French) an asset

What you’ll get:

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Our vacation package starts at 4 weeks + the opportunity to buy an extra week
• Exceptional Career Development opportunities.
• We’ll support your professional development education
• Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.