Customer Success Expert

Who We Are: Vasco's Story

We believe that once product-market fit is reached, growth can be engineered. However, the vast majority of ideas don’t reach their full potential or die because of execution failure. Our mission is to considerably improve the odds of success of startups and scale-ups. We help them understand, achieve and maintain high velocity and sustainable growth at every stage of their life. To do this, we are building a platform uniting software, community and educational content so that they can scale faster, better and with predictability.

About This Role

As a Customer Success Expert at Vasco, you will play a vital role in empowering our clients to achieve their goals and drive meaningful growth. Your work will involve configuring and implementing solutions that transform how businesses understand and expand their revenue operations (RevOps) and architecture. By leveraging your expertise in HubSpot and passion for RevOps, you will ensure our clients’ success and enable their long-term growth.

You Will Achieve This By

• Configuring and implementing Vasco solutions customized to meet each client’s unique needs.
• Guiding clients from understanding their business requirements through to going live with tailored solutions that drive measurable outcomes.
• Delivering expert advice on RevOps and Revenue Architecture best practices, utilizing the full potential of HubSpot and Vasco’s tools.
• Managing the entire implementation process with precision, ensuring every detail is attended to and projects are executed seamlessly.
• Partnering with clients to identify opportunities for optimization and making strategic adjustments to their revenue systems.
• Contributing to the growth and evolution of Vasco's platform by providing valuable insights derived from client feedback and industry trends.

What You Need on Day 1 to Be Successful

• Proven HubSpot expertise: Hands-on experience with HubSpot in real-world business applications.
• RevOps passion and experience: A strong background in and/or a keen interest in Revenue Operations and Revenue Architecture.
• Project management prowess: Exceptional organizational skills and a detail-driven approach to managing multiple projects.
• Self-starter mindset: The ability to work independently and remain proactive in a fast-paced environment.
• Strong analytical skills: A knack for solving problems and deriving insights from complex data.
• Communication and Collaboration excellence: Stellar interpersonal and communication abilities to build trust and nurture strong client relationships.
• Startup-ready adaptability: Experience thriving in a dynamic, high-growth startup culture.

It Would Be Great If

• You held relevant certifications in RevOps, HubSpot, Salesforce and/or project management.
• You have experience working in a Customer Success function.
• You have had exposure to forecasting (target-setting) exercises.
• You understand the common unit economics of B2B SaaS businesses.
• You have used Business Intelligence tools.

Work Environment - Hybrid

• At Vasco, we embrace a vibrant hybrid culture that brings out the best of both worlds. With anchor days on Monday, Tuesday, and Thursday, our team gathers in the heart of Downtown Montreal for in-office collaboration, while still enjoying the flexibility of remote work. We believe this balance strengthens bonds, fuels creativity, and empowers us to drive meaningful and impactful teamwork—together.
• This position is 4 days in-person. Our office is at WeWork Place Ville-Marie.

Why You Should Work at Vasco

• Top-Tier Compensation (Salary & Stock Options): We offer compensation at the top of the personal market - our good-faith estimate of the highest pay you could earn for a similar role at peer companies.
• Comprehensive Health Benefits: We offer a comprehensive package with SunLife Insurance that includes Lumino Health (i.e. Dialogue).
• Uncapped Vacation: Our policy is simple: “Take Vacation,” no approval process required. We trust your judgment to act in Vasco's best interest.
• Talent-Dense Team with Experienced Founders: Our team is packed with incredible talent, including experienced, repeat founders.
• Autonomy with Accountability: We focus on inspiration over micromanagement.
• Unique Culture: We are building a culture that empowers Vasco to succeed and its team to excel.
• Innovating in a Blue Ocean Space: We're creating software that pioneers a financial planning approach built on unique, core concepts.

The Hiring Process

• Discovery Call with our HR Lead (30-45 minutes)
• Team Fit Interview with the Hiring Manager (30mins)
• Skills Assessment Interview (45mins)
• Final Interview with Vasco's CEO (30minutes)
• We typically close out the process with a pleasant lunch with the team!
• Decision & Job Offer.