Client Relationships Lead, Merchants & Platforms

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in areas like verification and open banking, we are shaping the future of the digital economy in Canada.

Ready to raise your game? Interac is a fun, lively and collaborative Canadian Company leading Canadians to Digital Prosperity. You’re an adaptive account executive who’s a master of day-to-day client management and ready to elevate to the next level!

The Client Relationships Lead, Merchants & Platforms will develop & execute sales and relationship management strategies to drive commercial outcomes for their designated clients, which include retailers, marketplaces, system integrators, and OEMs. They will engage in areas such as day-to-day operations, consultative selling of Interac products & services, thought leadership, key stakeholder management, and serve as the primary point of escalation for client projects & issues.

You’ll be responsible for:

• Developing and executing account management plans for merchants and platform clients.
• Utilizing a consultative sales approach that ensures a profitable outcome for both Interac and its clients.
• Understanding clients’ business, specifically their digital verification and payments roadmap and strategies across all their lines of business/services.
• Understanding and articulating across Interac products & services.
• Deepening existing relationships in an increasingly competitive environment.
• Fostering productive relationships at all levels within client institutions and the Interac organization.
• Participating, leading, and representing Client Solutions at Advisory Committees with the designated functional department, as assigned.
• Supporting Product Development by participating at all points of the Interac Delivery model including sharing client strategies and priorities, socializing new concepts and testing solutions and business models with clients.
• Advocating on behalf of clients internally to ensure that the voice of clients is captured in future product and process enhancements.

You bring:

• Post-secondary degree, ideally in Commerce or Business Administration.
• 5+ years relationship management/sales experience, preferably supporting retail or payments.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Proven track record of building and maintaining strong client relationships.
• Deep understanding of clients’ business including payment strategies across all product/service platforms.
• The ability to manage multiple stakeholders across all levels of an organization with divergent objectives.
• Demonstrated consultative sales skills and success in planning, managing, and closing complex sales.
• Excellent strategic thinking, planning, analytical and evaluative skills.
• Commitment to excellence in client, shareholder, and stakeholder relations and service.
• The ability to adapt/pivot and be comfortable with consistent business and organizational change.
• Solid decision-making, problem resolution, conflict management, and negotiation skills.
• Commitment to respectful collaboration with colleagues to promote efficient and constructive outcomes working with internal stakeholders.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification;
• If applicable, Credit Inquiry and Social Media Check;

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance, and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do, we invest in you.

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud.