IT Operations Analyst

ABOUT US

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

ABOUT THE TEAM

Our Technology teams work collaboratively from different locations across the world on multiple eCommerce sites, mobile applications, and automated online auctions. We encourage and celebrate technical innovation and work with some of the industry’s leading technologies and tools.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

JOB DESCRIPTION

The Operations Analyst’s role is to ensure that the performance obligations of in-house computing systems are met by gathering and analyzing data in support of systems management, maintenance, and performance. Serves as a subject matter expert in desktop management and automation areas in addition to providing Level 2 IT escalation support. Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.

RESPONSIBILITIES

• Participate in projects and program initiatives as technical SMEs in the areas of desktop computing, automation, configuration and equipment set up, images and software installations, support and productivity tools, monitoring and automated updates.
• Install new software releases and system upgrades, participate in change management and release management planning.
• Plan, test and install system updates and assist in coming up with the annual Operations roadmap for refreshes and upgrades.
• Assist database administrators, programmers, software engineers and network analysts in the deployment and performance analysis of new systems and enhancements to existing systems.
• Maintain data files and monitor system configuration to ensure data integrity.

QUALIFICATIONS

• 5-7 years of IT related work experience
• Intermediate configuration/administration skills and in-depth experience in SCCM Current Brach
• Experience in Sharepoint Online administration/development
• Administration/hands-on experience with some/all of the following:
• SCCM
• MDM - InTune/EMS
• ServiceNow
• Office 365/Exchange Online
• Active Directory
• SentinelOne, CarbonBlack (or similar enterprise cloud AV or app whitelisting solutions)
• Hands on experience in some/all of the following:
• OS Imaging/Deployment
• Software/Application packaging
• Script writing (Powershell)
• Database or reporting scripts (SQL)
• Configuration files
• Patch management (Software/Windows Update)