IT Technician, User Support

Company Description

Welcome to a place where people are at the heart of everything we do. 

Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. 

We are a firm 100% owned by its employees and we value a collaborative and entrepreneurial mindset. You will have the flexibility to manage your work on your own terms and define what work-life balance means to you. 

When you join CIMA+, we welcome you to a place that you can call home.

Job Description

CIMA+ is looking for an IT Technician, User Support who will provide on-site and remote support for all CIMA+ offices. Working closely with the IT team and with the required supervision, the IT Technician will be responsible for providing technical support to users experiencing difficulties with hardware and applications. By joining our team, you will have the chance to develop in a professional and stimulating environment, encouraging involvement in projects that may call upon their areas of expertise and interest. Eventually, hybrid work could be authorized a few days per week.

Main Responsibilities

• Provide first and second level on-site and remote support to clients for issues with hardware or software related to computer stations, peripherals, telephony, videoconferencing, and mobile devices
• Handle first-level remote support calls with the dedicated hotline
• Participate and get involved in tasks related to the IT inventory (setting up new stations, rotations, updates, equipment relocation, inventory, etc.)
• Configure, install, and support equipment such as printers, photocopiers, and other peripherals
• Create, capture, and process requests with the ServiceDesk ticketing system
• Maintain good communication with colleagues and clients
• Other tasks and responsibilities may be added as the employee evolves within the IT services team
  
  

Qualifications

• College diploma in computer science or equivalent
• Five (5) years of experience in user support
• Proficiency in English, both spoken and written. Knowledge of French is a plus.
• Proficiency in Windows 11, AD, and basic understanding of SCCM
• Good knowledge of Microsoft 365 support and its cloud applications
• Ability to prioritize and manage time effectively
• Good learning ability and strong customer service approach
• Ability to work autonomously within a team and with minimal supervision
• Ability to establish priorities and manage time effectively
• Adopt a respectful and professional attitude towards clients and colleagues
• Excellent analytical and problem-solving skills
• Demonstrated experience in troubleshooting technical computer problem
  
  

Why choose CIMA+? Because we offer you:

• Comprehensive Group Benefits available from day one for all permanent employees working at least 20 hours per week.
• Flexible Health and Dental Care benefits to meet your family’s needs
• Employee and Family Assistance Program
• Access to physical, financial, mental, social and environmental well-being services
• Retirement Savings Plan (RRSP) with 4% employer contribution
• As an employee-owned company, an annual opportunity to purchase shares
• 37.5 hour work week with an opportunity to have any overtime banked or paid out (for hourly employees)
• Flexible work schedule in a hybrid work mode
• Work/Life balance policy across Canada
• Up to five (5) weeks of vacation: based on years of relevant experience
• Eleven (11) statutory holidays plus a personal paid day off
• Employee referral bonus program
• Group discounts on home and auto insurance, fitness memberships, technology, mortgages, and more
• Mentoring programs at local and national level
• Tailored training to improve your existing skills
  
  

For additional info or interest contact Maria Rivas.

Additional Information

Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities for candidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status or background, etc.).

In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying for employment.

Accommodations are available on request. Your Business Partner will process your request.

Find out about The CIMA+ advantage - CIMA+.