Executive Director, Digital Products & Technology

Lead the Digital Revolution at Canada’s Busiest Airport

Are you ready to redefine the future of global air travel? Join Toronto Pearson as our next Executive Director – Digital Products & Technology and take command of innovation.

Transform Toronto Pearson into the Airport of Tomorrow

We are on a relentless mission to become the world’s most advanced, sustainable, and passenger-centric airport. This is your moment to drive our transformation. Engage with key stakeholders, build unwavering trust, and propel our organizational vision forward.

What Awaits You:

As the Executive Director - Digital Products & Technology, reporting directly to the Chief Technology Officer (CTO), you will spearhead the development and innovation of GTAA's digital products. Lead an ambitious digital transformation to elevate passenger experiences, enhance operational efficiency, and drive sustainable growth. Your leadership will ensure our digital offerings meet the dynamic needs of all internal business units (Airport Operations, Commercial, Enterprise Services, etc.) and leverage cutting-edge technologies to create personalized and immersive airport experience for millions of travelers and the Pearson workforce.

As Executive Director, you will:

• Shape the Future of Product Strategy & Vision: Craft and execute a bold product vision and strategy that propels all product lines forward. Translate this vision into detailed roadmaps, KPIs, and compelling business cases that justify strategic investments including commercialization growth of existing and brand new airport offerings.
• Lead Product Development & Delivery: Oversee the entire product lifecycle, from groundbreaking concept development to seamless delivery and continuous improvement. Lead cross-functional teams, manage budgets, and ensure the release of high-quality, innovative products.
• Drive Digital Adoption & Scaling: Champion digital product adoption across the organization, ensuring successful go-live deployments and maximizing the transformative impact of each product.
• Inspire People Leadership: Lead, mentor, and develop high-performing teams, fostering a collaborative and innovative work environment that thrives on excellence and creativity.
• Forge Strong Stakeholder Relationships & Collaboration: Build, align and curate a robust digital ecosystem of internal and external stakeholders, including business units, airlines, technology partners, and regulatory agencies, to accelerate collaboration and digital co-creation.
• Pioneer Innovation: Drive innovation across the product portfolio by exploring emerging technologies and identifying new opportunities to enhance passenger experience, improve airport operations and drive commercial growth.
  
  
  

This is a chance to be on the frontline of history at Toronto Pearson. To do so, you will bring:

• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field, or equivalent work experience; MBA preferred.
• Experience in leading product management teams with a demonstrated track record of success in building and executing product roadmaps for technology capabilities at an international business.
• Experience building B2B software solutions, including web applications and API platforms.
• A strong track record of leadership and the ability to drive and motivate teams to success.
• Expertise with product definition and adoption for massively scaled customer interaction volumes (>30M annually).
• Expertise in developing digital products supporting industrial and critical infrastructure environments (energy, transportation, utility etc.).
  
  
  

At Toronto Pearson, we value a wide range of experience. Consider this role if you have:

• 15+ years of progressive experience in IT and business/industry, with a minimum of 10 years leading product management teams in a senior leadership capacity and 10 years in digital transformation and product leadership.
• Proven track record of success in building and executing product roadmaps for technology capabilities at an international level, P&L accountability, and multi-million-dollar investment programs.
• Strong experience in product management methodologies, processes, and reporting requirements.
• Excellent communication, presentation, and interpersonal skills with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
• Experience with airport-specific operations and/or commercial assets would be an asset.
• Strong background in SaaS platforms and machine learning/generative AI product implementation.
• Expert knowledge of current and emerging technologies, with preference given to experience with biometrics, AI/ML recommendation systems and robotics/automation.
  
  
  

At Toronto Pearson our future is unlimited because we are building it. Our work is not just about building the foundation for the airport of tomorrow but the way to create careers in a cutting-edge work environment. Be a part of this once-in-a-lifetime chance to build our legacy.

Let’s do this together!