Customer Success Manager

Talent.com is a job platform that matches job seekers with employers in more than 50 countries. We're seeking talented individuals to help us fulfill our mission to make finding a job effortless for the global workforce. Our fast-paced environment offers many opportunities to grow your career while contributing to our success. If you are a team player, we are the right fit for you: collaboration is the cornerstone of our workflows and is highly valued by our global workforce, regardless of function, department, or time zone. You'll work in a people-focused HR tech company where every voice will be heard.

At Talent.com, you come as you are. Whether you're working from home, we embrace a casual dress code and pride ourselves on fostering a diverse and inclusive remote work environment. When you join Talent.com, you join a team of passionate and motivated individuals united by their desire to grow, innovate, and create ambitiously. You will discover a world where employees enjoy flexibility and autonomy, opportunities for career advancement, and a supportive learning atmosphere.Join us and become part of our multicultural and diverse team!

Our Core Principles

• Empathy for Jobseekers | Job search is broken and we want to fix it: We genuinely care about solving job search and take pride in our work's tangible impact on people worldwide. We exist to make finding a job effortless, and our commitment to this mission allows us to impact the future world of work.
• Extreme Ownership | Own it: We operate with a sense of urgency, and ownership. We are accountable to see things through from start to finish.
• Strong Opinions, Loosely Held | Humility and Adaptability: The best ideas win. We have the conviction to hold strong opinions, but the humility and adaptability to change our minds and commit to new directions.
• Growth Mindset | Fail Fast: We see failure as an opportunity to learn and grow. We experiment quickly and continually upskill ourselves.
• Embrace Remote Work | Remote processes, real connections: Collaborating remotely is part of the future and allows us to bring diverse, amazing people to Talent.com. Trust, and respect for each other are part of who we are and how we work.
  
  

We are now looking to welcome a globally minded and highly motivated Customer Success Manager to join our team in our North American headquarters in Montreal. The ideal candidate will be fluent in English and French.

What you’ll do:

• Optimize and grow existing campaigns
• Focus on retention and growth of your clients by understanding their business and meeting their goals
• Resolving technical, product, or account issues
• Technical tasks include but are not limited to: data analysis, optimizing traffic sources, troubleshooting indexation issues, testing URL parameters, reviewing XML feeds
• Collaborate with sales, product, and indexation teams to translate client needs into actionable items internally
• Tweak campaigns based on data analysis to meet client needs
• Meet competitive monthly objectives
• Meet directly with clients when necessary to review strategy
  
  

What you bring:

• You have a Bachelor's degree or relevant Diploma
• You are fluent in English and in French
• You have 1-3 years’ experience in online advertising, business analyst or client success type role
• Understanding of PPC advertising products
• Experience speaking with clients or decision makers
• Familiarization with SQL are a plus
• You are able to make the data tell a story
• You love number and dissecting data to make logic-based optimizations
• You are curious, responsible, cooperative and ready to work in a fast-growing company
  
  

What we Offer:

• Remote first work policy
• Generous time management policy
• Transparent organizational structure and collaborative environment
• Fast-growing and international network
• An inspiring and friendly atmosphere with a team of passionate and youthful people
  
  

Join us and be part of a team that's redefining how people connect with opportunities.

We thank all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted.

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