Manager, Franchise Performance

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Notre Occasion

Restaurant Brands International est à la recherche d’un(e) gérant(e) de la performance des franchises pour rejoindre notre équipe basée à Montréal, Québec. Relevant du chef de la franchise régionale, le gérant de la performance des franchises est un partenaire et un consultant clé pour nos restaurants. Le gérant de la performance des franchises examine et analyse l’information opérationnelle, financière et commerciale du restaurant et travaille en collaboration avec les propriétaires et les gérants pour améliorer les résultats globaux dans ces domaines tout en s’assurant que les restaurants respectent les normes et les directives commerciales et opérationnelles. Le gérant de la performance des franchises est le lien de communication principal entre Tim Hortons et les propriétaires et gérants de restaurant dans leur district.

Rôles Et Responsabilités

• Agir à titre de conseiller d’affaires et d’accompagnateur des propriétaires et des gérants sur tous les aspects de leurs restaurants (résultats commerciaux et financiers, opérations efficaces, engagement des membres de l’équipe, satisfaction des clients et fidélité).
• Examiner tous les rapports et audits d’exploitation du restaurant, analyser l’information et déterminer les solutions appropriées en collaboration avec les propriétaires et les gérants.
• Examiner le rendement financier, commercial et opérationnel des restaurants, trouver des occasions d’améliorer le rendement et travailler en collaboration avec les propriétaires et les gérants pour développer des solutions pour améliorer le rendement.
• Effectuer régulièrement des examens financiers (état des résultats, bilan) avec les propriétaires et les gérants.
• Veiller à ce que toutes les nouvelles initiatives (p. ex., lancements de produits, initiatives technologiques, améliorations des processus, programmes de marketing et de promotion, ouvertures et rénovations) soient bien mises en œuvre afin de soutenir la croissance des ventes.
• Être un ambassadeur de la marque et des affaires Tim Hortons en tout temps.
  
  

Compétences Et Habiletés Requises

• Au moins 3 ans d’expérience opérationnelle en gestion des profits et des pertes, de préférence dans une entreprise de consommation ou de vente au détail à forte croissance.
• Diplôme universitaire en administration des affaires, en service complet ou dans un domaine connexe.
• Solide sens des affaires et des finances et capacités de développement des affaires.
• Capacité à établir et à construire des relations efficaces et de travailler en collaboration avec les autres (propriétaires, collègues) pour établir et réaliser les objectifs.
• Capacité d’analyser et d’interpréter l’information, de cerner les problèmes et leurs causes et de faire preuve de jugement dans la prise de décisions pour résoudre les problèmes.
• Capacité de communiquer clairement et efficacement sous différentes formes et avec différents publics.
• Être disposé à se déplacer dans la région et être flexible en matière d’horaire pour répondre aux besoins opérationnels, y compris les soirs et les fins de semaine.
• Permis de conduire valide et dossier de conduite conforme aux directives provinciales.
  
  

Our Opportunity: Hiring Quebec

Restaurant Brands International is looking for a Manager, Franchise Performance to join our team based in Montreal & surrounding areas. Reporting to the Area Franchise Lead, the Manager, Franchise Performance (MFP) is a key partner and consultant for our Restaurants. The MFP reviews and analyzes Restaurant operating, financial, and business information and works collaboratively with Owners and Managers to improve overall results in these areas while ensuring Restaurants meet business and operating standards and guidelines. The MFP is the primary communication link between TDL and the Restaurant Owners and Managers within his/her district.

Roles And Responsibilities

• Acts as a business consultant and coach to Owners and Managers on all aspects of their restaurants (business and financial results, effective operations, Team Member engagement, Guest satisfaction and loyalty)
• Reviews all Restaurant Operating reports and audits, analyzes the information and determines appropriate solutions in collaboration with Owners and Managers
• Reviews Restaurants’ financial, business and operating performance, finds opportunities to improve performance, and works collaboratively with Owners and Managers to develop solutions to strengthen performance
• Conducts regular financial (P&L, Balance Sheet) reviews with Owners and Managers
• Ensures all new initiatives (e.g. product launches, technology initiatives, process improvements, marketing and promotional programs and openings and renovations) are well implemented in order to support sales growth
• Is a Tim Hortons Brand/Business Ambassador at all time
  
  

Required Qualifications And Skills

• 3+ years’ operational experience with P&L responsibility, preferably multi-unit experience in a national, franchise, high growth consumer or retail-based business
• University degree in business, hospitality or a related field
• Strong business and financial acumen and business development capabilities
• Ability to establish and build effective relationships and to work collaboratively with others (Owners, Colleagues) to set and achieve goals
• Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues
• Ability to communicate clearly and effectively in different forms and with different audiences
• Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends.
• Valid driver's license and driving record within provincial guidelines.
  
  

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.