Client Solutions Manager

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher Skippers' Plan is a specialized division of Gallagher with a long history of providing marine (pleasure craft) insurance in Canada. Gallagher's Skippers' Plan team is looking for a Client Solutions Manager (licensed insurance broker/agent) who will be working directly with clients in delivering exceptional customer service. Whether that means guiding new clients with purchasing a policy or through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

Work Environment: Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How you'll make an impact

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Grow Gallagher Skippers’ Plan Portfolio through new business acquisition activities.
• Represent Gallagher Skippers’ Plan at Shows and Events.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads.
• Consistently acting to upgrade insurance market knowledge, looking out for new products and policy changes.

About you

• Minimum of two years’ experience in personal lines insurance.
• Pleasure Craft Marine experience an asset.
• R.I.B.O licensed (Nationally licensed or ability of becoming nationally licensed).
• University Degree or College Diploma, CAIB and/or CIP designation an asset.
• Comprehensive and effective verbal/written communication skills.
• Knowledge of Epic an asset.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

Minimum core benefits include:

• Flexible medical & dental coverage to meet your household's needs.
• Life, Dependent Life and AD & D Insurance options.
• Retirement savings including RRSP with company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunity for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.
• LifeWorks Employee Assistance Program.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.