National Accounts Program Manager

SUMMARY:

The candidate will be responsible to act as a consultative program manager to drive projects based on the ability to plan effectively, execute and strong customer relationship management skills. The National Account Program Manager will develop solid relationships with our client stakeholders and ensure successful implementation of security solutions and service delivery.

KEY RESPONSIBILITIES:

• Ensure coordination of national accounts projects
• Participate in the development of project proposals and project objectives;
• Develop project plans by determining the schedule, financing and personnel, and approve the project schedule;
• Guarantee an appropriate number of employees at the installation site;
• Guarantee reception of equipment when needed by communicating with the corresponding departments;
• Inspect project sites, ensure that subcontractors comply with the schedule and quality standards;
• Provide technical expertise regarding hardware/software or refer to the proper resources, i.e. the system configuration department;
• Control the project plan by approving the plan specifications and modifications and communicate with directors of national accounts so that they can perform follow-up (Canada and US);
• Train/support project resources on project management.
• Ensure customer service related to projects
• Handle customer complaints, problems or questions concerning installation or implementation;
• Ensure that customers and sales professionals are regularly informed of the progress of projects in accordance with the defined procedures;
• Meet customers and evaluate the elements to protect and the levels of risk to suggest solutions while taking into account the level of protection desired by the customer;
• Ensure compliance with standards for each account;
• Manage customer files and perform various administrative tasks
• Establish and reach financial objectives by preparing the project budget, forecasting and approving expenses, analyzing the gaps and taking corrective measures;
• Be responsible for deliverables assigned to indicated deadlines, including analysis, strategy, documentation, policies and procedures, production flow, activity flow, the company’s support needs, performance measurements and implementation;
• Prepare reports on project status by collecting and summarizing the information related to the project;
• Prepare reports on project status by collecting, analyzing and summarizing information and trends;
• Participate, when necessary, in the development and/or evaluation of new products to provide expert technical advice;
• Perform closure of files with “certificate of completion” and the project managers.
  
  

SELECTION STANDARDS:

• Bachelor degree in business administration, engineering, or a related field;
• Project Management certification;
• Minimum 5 years with similar experience in the security industry;
• Proficiency in Microsoft Office (Outlook, Excel, Word, Project) and Order to Cash systems (SBN)
• and (SAP/ERP) an asset.
• Certifications related to security products such as AMAG, Lenel, Genetec, S2, CCURE and Avigilon are also an asset;
• Possess interpersonal, communication and time management skills;
• Proven ability to work with a cross-functional team;
• Must be adaptable and have the ability to maintain effectiveness during change;
• Ability to coordinate multiple tasks.
  
  

Benefits:

• Flexible Work Arrangements
• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities
  
  

Securitas Electronic Security is an Affirmative Action/Equal Opportunity