Head of Identity & Access Management Operations

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role is responsible for leading a diverse global team of individuals coordinating internal focused activities (i.e. Task Forces) and project resources to ensure that initiatives are delivered on schedule, within scope, and in alignment with the organization’s risk management objectives. The role within Identity and Access Management Operations must have a working knowledge of information security and be able to effectively collaborate with key stakeholders globally to enable the delivery of projects that protect the Bank.

Is this role right for you?

• Drive a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Oversee that business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures.
• Understand how the Bank’s risk appetite and culture should be considered in day-to-day activities and decisions.
• Translate complex technical problems into terms and processes that support the functional goals, strategic initiatives, and business alignment of a dynamic growth company.
• Provide consulting and guidance on Cybersecurity initiatives including business case preparation and developing creative/alternative approaches to problem resolution.
• Continue to improve processes including feedback to areas under review regarding control issues.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and team development planning.
• Participate as needed (lead, facilitate, member of) within industry initiatives and third-party partnerships.
• Provide relationship management support to third parties including participation in negotiations, governance, and service reviews.
• Participate and ensure success in reviews with 2nd and 3rd line of defence meeting commitments on time, responding to requests.
• Provide support where required to prepare documentation and develop creative/alternative approaches to problem resolution.
• Ongoing communication and reporting of initiative and workstream status to stakeholders.
• Coordinate internal resources to assist in developing and maintaining relationships with third parties.
• Maintain an environment in which the team pursues effective and efficient service delivery and operational functions; while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.
• Provide consultation and technical professional guidance on the development and solutioning of enterprise initiatives and strategies.
• Develop and maintain documentation relating to operational services delivery, interaction workflow models with key stakeholders, and enterprise initiatives.
• Ongoing communication and reporting of service metrics and initiative status to various audiences.
• Guarantee that services, practices, and processes are executed and delivered in compliance with governing regulations, internal policies, and procedures.
• Provide support where required to prepare documentation and develop creative/alternative approaches to problem resolution.

Do you have the skills that will enable you to succeed in this role?

• Strong approach to critical thinking, analytics, problem solving, negotiation & detail oriented.
• Proficiency in technical writing & communication for a business audience in English.
• Ability to clearly articulate technical findings in business language terms, effectively communicate complex conclusions to demonstrate business risk, and draft concise reports for various intended audiences.
• Strong influencing and negotiation skills to negotiate stakeholder support and prioritization with full consideration and awareness of potential impact on business needs and outcomes.
• Working knowledge and experience of project management methodologies, tools, and industry best practices.
• Detailed working knowledge of Information Security best-practices, methodologies, and techniques.
• Detailed working knowledge of data management, information governance, and project management disciplines.
• High level of customer service and communication required with clients globally; including, but not limited to: C-Suite, internal and external parties.
• Must be able to work extremely well under pressure while maintaining a high level of professionalism.
• Ability to work both independently and within a team.
• Ability to gain the trust of key business stakeholders to achieve a desired objective.
• Key technical expertise in subject areas including but not limited to information and cyber security, identity management, networking and routing, data management and regulations.
• Knowledge of ITIL or other process oriented frameworks.
• +4 years working experience in information/cyber security or related field; or a bachelor’s degree in an approved field and a minimum of +2 years of documented and relevant experience.
• Professional certifications and membership of associations in the field of information/cyber security preferred, but not required.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship - An inclusive culture where every employee is empowered to reach their fullest potential.
• Accessibility and Workplace Accommodations - Commitment to creating and maintaining an inclusive and accessible environment.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits starting from day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and team collaboration spaces.

Location(s): Canada : Ontario : Toronto